Training Manager

Courtyard by Marriott; Mumbai; Sur place; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

Courtyard by Marriott in Mumbai seeks an Employee Training Manager to drive company values through strategic training linked to the organization’s mission. You will work with property leadership to identify development needs and design programs for product knowledge, service quality, and leadership skills.

The role requires developing, delivering, and measuring training programs, ensuring ongoing staff development, and linking training outcomes to business results.

Qualifications

• 2-year degree from an accredited university in Human Resources or related field; 2 years experience in HR or related area; certified trainer.
• 4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Responsabilités

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality and exemplifies excellent customer service.
• Helps employees identify specific behaviors that contribute to service excellence.
• Ensures employees receive ongoing training to understand guest expectations.
• Uses effective training methods to ensure employees understand guest satisfaction and can demonstrate it.
• Meets with training cadre regularly to support training efforts.
• Observes service behaviors and provides feedback to individuals or managers.
• Monitors enrollment and attendance at training classes.
• Regularly meets with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews guest feedback to identify areas of improvement.
• Measures transfer of learning from training courses to operations.
• Ensures adult learning principles are incorporated into training programs.
• Develops training plans and budgets aligned to the organization’s mission and vision.
• Identifies performance gaps and develops training to improve performance.
• Adjusts training methodologies and retrains as needed.
• Aligns programs to impact key business indicators.
• Establishes guidelines so employees understand expectations.
• Develops training to improve service performance.
• Drives brand values in all training activities.
• Incorporates guest satisfaction as a component of departmental meetings.

Connaissances

Training delivery

Leadership

Customer service

Team collaboration

Formation

2-year degree in HR or related field

4-year bachelor’s degree in HR/related field; certified trainer

Description du poste

Additional Information

Job Number26131239

Job CategoryHuman Resources

LocationCTS 215, Opposite Carnival Cinemas, Andheri Kurla Road, Andheri East, Mumbai Mahar 400059, India VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Job Summary

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

Candidate Profile

Education And Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on‑going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.
• Met regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re‑trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

• Participates in the development of the Training budget as required.
• Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.