Trainer Multispecialty E/M Coding (Process Training)

IKS HEALTH; Coimbatore; On-site; INR 3,50,000 - 5,00,000; Full time

Job summary

A leading healthcare company in Coimbatore is seeking a Trainer to support the onboarding of new joinees. The ideal candidate will have a background in Life Sciences and relevant coding certifications. Responsibilities include training on HIPAA compliance and mentoring new hires in a fast-paced environment. Flexibility in shifts and travel is essential for this role.

Qualifications

• Graduates in Life Sciences or medical field are preferred.
• A minimum of 12 months experience in Coding Function is required.
• Flexible to work in rotational shifts and travel.

Responsibilities

• Train new hires on processes and technology specific to IKS Health.
• Monitor performance and mentor new hires.
• Provide training on HIPAA and related compliance.

Skills

Strong knowledge of CPT/ICD/HCPCS

Good Facilitation Skills

People management skills

Analytical Ability

Education

B.Sc in Life Sciences or relevant medical qualification

Active coding certification (CPC, CCS, etc.)

Tools

Encoder Pro

Orbit

Job description

Overview

Job Description

Trainer role is responsible:

• To be the first point of contact for a new joinee in the organization, introducing him/her to the processes at IKS.
• To make the trainee comfortable and get him/her acclimated to the project's workflow and IKS environment.
• To train the new joinees/employees on the respective processes, EHR rules, computer applications and help them achieve business goals.
• To report the batch governance and project status to the Training Manager

Key Responsibilities

• People
• Ensure performance management of new hires/existing staff and monitor their progress through mentoring and coaching.
• Taking accountability of the trainees tagged under this role.
• Ensure batch hygiene, attendance, leave management, schedule adherence.
• Foster employee engagement and satisfaction through regular connects and ESAT initiatives.
• Implement strategies for effective attrition management.
• Collaborate with Manager and internal team, HR, IT, Operations, Quality, WFM, TA and Admin to facilitate seamless batch transitions.
• Take responsibility for obtaining certification in the Train the Trainer program.

• Process

• Provide training on HIPAA, mandatory Compliance modules and ISO guidelines to new hires.
• Share the ground realities and observations in terms of people, process and technology (content or assessments) with Assistant Manager/Sr. Manager Training.
• Partner actively in the knowledge transfer process for new accounts as per the business requirement for the process when involved
• Provide batch performance reports
• Deliver pre-process, process, and systems training for assigned new hire batches as per the session plan and SOPs.
• Meet training yield targets, maintain quality, and ensure timely delivery for new hire batches.
• Work with Quality and Operations to align on business updates and communicate them to training batches.
• Identify and report early warning signs or deviations to managers and relevant stakeholders.
• Assist in managing client escalations through Continual Learning Sessions and Process Knowledge Tests (PKTs).
• Working on small Training improvement initiatives/projects to achieve the desired outcomes.
• Coordinate with Manager/Associate Director Training to create training modules and curriculums as per the business requirements.
• Collaborate with the Excellence team to streamline batch progression.
• Keep track and maintenance of relevant documents and trackers to uphold batch hygiene.

• Content

• Responsible for supporting the Content Creation Team in content creation and maintenance.

• Technology

• Conduct Training on encoder pro or any other search engines and tools like Orbit for learning
• To understand and provide training on Coding, productivity tools, client-specific EHR navigation, Tutor and other tech-led initiatives based on business needs.

• Financial

• Responsible for ensuring that every batch is delivered on time as per defined training timelines

Qualifications

Graduates in in any of the below disciplines:

Life sciences graduates--B.Sc (Biotechnology, chemistry, zoology, Botany, Microbiology, Genetics, etc)

Preferred medical Graduates--MBBS, BHMS, BAMS, BUMS, BDS or paramedical graduates--BPT, B.Pharmacy, B.Sc Nursing, B.Sc or lab/radiology or any other technician

Mandatory active coding certification such as CPC, CCS, COC, CCS-P

Role Prerequisites

• A minimum experience of working for at least 12 months across the Coding Function is a must.
• Applicants should be flexible and open to working in a rotational shift environment as well as traveling across locations.

Functional Competencies

(knowledge and skill required. Highlight the MUST HAVES)

• Strong knowledge of CPT/ICD/HCPCS is a must
• Strong strength with the Multispecialty coding - E/M IP, OP, ED, Urgent care coding nuances per the experience of the trainer
• Should be knowledgeable about CMS/AMA-CPT Assistant/AHA Coding clinic nuances for their exp. specialty
• Good Facilitation Skills is a must
• Good Coaching & Feedback skills would be preferred
• Time management
• Stress management
• People management skills
• Adequate medical knowledge is a must.

Behavioral Competencies

• Analytical Ability
• Developing Others
• Accountability
• Communication