Trainer

TP; Mumbai; On-site; INR 540,000 - 660,000; Full time

Job summary

Teleperformance DIBS in Mumbai (Malad) urgently seeks a Trainer to develop and deliver high-quality training programs for clients, assess needs, and design effective learning strategies.

The role requires strong customer service knowledge, exceptional communication, and the ability to work in a fast-paced environment. Proficiency in MS Office and CRM systems is expected. Salary is 6 LPA.

Qualifications

• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Proficient in MS Office and other productivity software.
• Experience with CRM systems and IT-enabled services.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop and deliver high-quality training programs to clients.
• Conduct needs assessments to identify training requirements.
• Design and implement effective learning strategies.
• Collaborate with subject matter experts to create engaging content.
• Evaluate training effectiveness and provide feedback.
• Stay current with industry trends and developments.

Skills

Customer service principles

Excellent communication

Fast-paced environment

MS Office

CRM systems

Analytical skills

Tools

MS Office

CRM systems

Job description

Urgently looking Trainer role

Location - Malad

Salary - 6LPA

Roles and Responsibility

• Develop and deliver high-quality training programs to clients.
• Conduct needs assessments to identify training requirements.
• Design and implement effective learning strategies.
• Collaborate with subject matter experts to create engaging content.
• Evaluate training effectiveness and provide feedback.
• Stay current with industry trends and developments.

Job Requirements

• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Proficient in MS Office and other productivity software.
• Experience with CRM systems and IT-enabled services.
• Strong analytical and problem-solving skills.

HR MAMTA

9373791306

[e-mail]