Trainer

Instawork; Bengaluru Urban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Instawork is seeking an Education & Training Lead to design and deliver a learning curriculum for the Operations team, aligning with business objectives and scalable growth. You will coordinate onboarding programs to equip new hires for high-volume customer interactions and prepare them for demanding operational roles.

You will collaborate with management to create training plans, develop modules, and facilitate ongoing education for tenured specialists while measuring learner engagement and

Qualifications

• 3+ years of experience leading and creating support training programs.
• 3+ years leading remote or diverse teams, preferably in technology services.
• Experience creating content for and publishing within a Content or Learning Management System.
• Proven ability to engage learners through presentation, facilitation and mentorship.
• Experience managing long-term projects and ongoing reporting for deliverables.
• Proven ability to motivate and influence at all levels using various communication methods.
• Experience collaborating with distributed teams across multiple time zones, languages and cultures; LMS administration preferred.

Responsibilities

• Design and deliver a learning curriculum for the Operations team aligned with business objectives and scalable as the organization grows.
• Develop onboarding programs to support premier customer and internal stakeholder service, and prepare hires for high-volume, nuanced requests.
• Collaborate with management to create training plans and modules; facilitate real-time training for new hires and ongoing education for tenured specialists.
• Manage onboarding efficacy through planning, execution, and metrics.
• Establish methods to measure learner engagement and practical application; report progress regularly.
• Provide status updates and ongoing reporting on learner development.
• Create learning exercises with examples that promote customer empathy and exceptional service.
• Develop and maintain content for the Operations Knowledge Base and external Help Center.

Skills

Training curriculum design

Remote team leadership

LMS content creation

Learner engagement strategies

Project management

Effective communication

Cross-cultural collaboration

Tools

LMS administration

Job description

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

About Instawork

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

About IRL (Instawork Robotics Labs)

Researchers at UC Berkeley have identified a “100,000-year data gap” — the gulf between what trained AI language models and what physical robots actually have to learn from. Closing that gap is the defining infrastructure challenge of the physical AI era. IRL is Instawork’s answer to it. We deploy skilled workers into real commercial and residential environments — kitchens, warehouses, hotel floors, homes — to capture the high-fidelity task data that the world’s leading Robotics labs use to train their foundation models. Read more here

What You’ll Do

• Design and deliver on a learning curriculum for the Operations team that aligns with Instawork’s business objectives and scales with a growing organization; coordinate and administer training
• Develop a comprehensive onboarding program that encourages new team members to provide premier support for Instawork’s customers and internal stakeholders, as well as prepare them for an intensive operational role managing high volume and nuanced customer requests
• Collaborate with management to create training plans, develop training modules, and facilitate real-time training for Operations new hires and continuing education for tenured specialists
• Manage the efficacy of new hire onboarding through continuous process planning, execution, and identifying metrics for the Operations learning curriculum
• Establish methods for measuring and reporting on learner engagement, comprehension, and practical application
• Provide consistent visibility through written status and ongoing reporting, summarizing learner developmen
• Develop learning exercises with specific examples of interactions that promote empathy and obsession with the customer experience
• Create and assist with managing content for the Operations for the internal customer Knowledge Base and external customer Help Center

Who You Are

• 3+ years of experience leading and creating support training programs
• 3+ years leading remote or diverse teams, preferably in the technology services industry
• Experience creating content for and publishing within a Content or Learning Management System
• Proven ability to utilize different strategies to engage learners through presentation, facilitation and mentorship, as well as use of online and offline training concepts
• Demonstrated success managing long-term projects and ongoing reporting for deliverables
• Proven ability to motivate, influence and work effectively at all organizational levels using different methods of communication
• Experience collaborating with distributed teams across multiple time zones and languages and cultures strongly preferred Learning Management System (LMS) administration experience preferred

Our Values

• Empathy, Trust & Candor
• We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.
• We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!
• We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.
• Act Like an Owner
• We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.