Trainee Associate Engineer

BT Group; Bengaluru; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

BT Group in Bengaluru, India seeks an Engineering Enablement Advisor 2 to help deliver excellence in customer service by resolving issues quickly while enhancing the organisation's engineering capabilities.

You will support assessments, identify gaps, and help design future states to improve reliability and performance. The role also involves deploying tools, assisting with escalations, and driving efficiency across projects in a structured environment.

Responsabilidades

• Supports continuous assessments of field engineering capabilities, identifying gaps and designing future required engineering states.
• Supports deployment of tools that enable engineering teams to continue building and innovating.
• Participates in timely resolution of critical customer escalations contributing to high standards of customer delivery.
• Implements efficiency savings and targets for performance in output and quality to foster continuous improvement.
• Designs and plans tactical project plans across product/service groupings to meet time, cost and quality targets.
• Follows roadmaps for engineering capability, maturity, health and status updates ensuring alignment with group strategy.
• Executes and delivers within standardised procedures to achieve objectives and the engineering enablement vision.

Descripción del empleo

About the role

The Engineering Enablement Advisor 2 supports the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel assists activities and programs that enhance the organisation’s customer facing engineering capabilities.

What you’ll be doing

1. Supports the delivery of continuous assessments across a specified area of the organisation's field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.
2. Supports the deployment of tools that enable engineering teams to continue building and innovating.
3. Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery.
4. Undertakes the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.
5. Undertakes the designing and planning of tactical project plans across product / service groupings to meet time, cost and quality targets.
6. Follows roadmaps for engineering capability, maturity, health and status updates ensuring the function's vision aligns with group strategy.
7. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement.