Tradologie Looking for Senior Information Technology Specialist at Noida, Uttar Pradesh, India

Tradologie; Dadri; On-site; INR 4,80,000; Full time

Job summary

A global tech-enabled trade hub is seeking a Desktop Support Engineer to address user tickets and provide technical support across various environments. The ideal candidate will have 4-10 years of experience and a customer-oriented attitude. Immediate joiners preferred for this on-site position in Noida, Uttar Pradesh. Competitive salary offered.

Qualifications

• Proven work experience as a Desktop Support Engineer or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Knowledge of network security practices.

Responsibilities

• Address user tickets regarding hardware, software, and networking.
• Guide users with step-by-step troubleshooting instructions.
• Help create technical documentation and manuals.

Skills

Desktop Support

Technical Support

Remote Troubleshooting

Multitasking

Problem-Solving

Customer-Oriented

Job description

Walk in interview on

09-May-23

Immediate joiner Only

Salary- 4.8 LPA

Monday to Saturday

Mode of interview F2F

Experience – 04 to 10 Years

Location- Green Boulevard, Plot No. B-9/A, 6th Floor, Tower-B, Noida, Uttar Pradesh 201309

About Us Tradologie, is a tech enabled, enquiry to delivery global B2B trade hub for food and Agro commodities buyers and suppliers across the world to buy and sell in bulk. has been setup with an aim of digitalizing the current Import-Export trade & the bulk Trade by setting up a marketplace which brings the manufacturers directly in contact with bulk consumers across the world.

Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Requirements and skills

Qualifications

• Proven work experience as a Desktop Support Engineer,Technical Support Engineeror similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude