Trade Relationship Manager-Sales-Retail Sales

Kotak Mahindra Bank Ltd; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Kotak Mahindra Bank Ltd in Bengaluru seeks a Trade Relationship Manager in Retail Sales to acquire and manage high-value Current Account customers engaged in international trade. You will promote trade products, ensure KYC/compliance, and drive cross-selling while maintaining low cost of acquisition and touching growth targets.

The role involves educating clients on trade offerings, activating first trade transactions, and coordinating with internal teams to deliver seamless service and

Qualifications

• Strong understanding of trade finance products and market trends.
• Proven ability to build long-term client relationships and manage large accounts.
• Knowledge of KYC, AML and RBI guidelines and compliance norms.
• Ability to acquire high-value Current Account customers involved in international trade.

Responsibilities

• Acquire quality Current Account customers involved in international trade.
• Identify and target high-potential markets and customer segments.
• Ensure complete compliance with KYC and regulatory norms during acquisition.
• Guide customers on applicable rates, charges, and ensure system-level updates.
• Activate the first trade transaction post-account opening.
• Promote and cross-sell trade and FES products such as: Forward Contracts, Letters of Credit (LC), Bank Guarantees (BG), Bill Collection (BC), Travel Cards.
• Encourage clients to maintain high Average Monthly Balances (AMB).
• Generate leads for asset products and ensure smooth handover to branch operations.
• Educate clients on cut-off times and SLAs.
• Maintain a low cost of acquisition by focusing on high-value accounts.
• Achieve business and income targets consistently.
• Monitor competitor activities and share insights with Area Sales Managers (ASMs).
• Coordinate with internal teams to ensure timely service delivery.
• Retain and grow the existing customer base through relationship management.
• Handle and escalate customer complaints for timely resolution.
• Ensure proper documentation and KYC for agent empanelment.
• Deliver effective sales pitches and participate in promotional activities.
• Submit reports and updates to management as required.
• Stay updated on AML, KYC, and RBI guidelines to ensure compliant growth.

Skills

Trade finance

Relationship management

KYC compliance

Lead generation

Cross-selling

Job description

As a Trade Relationship Manager in the Retail Sales vertical, you will be responsible for acquiring and managing high-value Current Account customers engaged in international trade. This role requires a strong understanding of trade finance products, regulatory compliance, and customer relationship management. You will work closely with internal teams and external clients to drive business growth, ensure smooth onboarding, and deliver a seamless banking experience. The role involves identifying potential markets and segments, educating clients on trade-related offerings, and activating trade transactions. You will also be expected to generate leads for asset products, ensure adherence to KYC and compliance norms, and maintain a low cost of acquisition by targeting high-value clients. Your ability to build long-term relationships, resolve client issues, and stay updated on market trends will be key to success in this role.

• Acquire quality Current Account customers involved in international trade.
• Identify and target high-potential markets and customer segments.
• Ensure complete compliance with KYC and regulatory norms during acquisition.
• Guide customers on applicable rates, charges, and ensure system-level updates.
• Activate the first trade transaction post-account opening.
• Promote and cross-sell trade and FES products such as:
  • Forward Contracts
  • Letters of Credit (LC)
  • Bank Guarantees (BG)
  • Bill Collection (BC)
  • Travel Cards
• Encourage clients to maintain high Average Monthly Balances (AMB).
• Generate leads for asset products and ensure smooth handover to branch operations.
• Educate clients on cut-off times and service-level agreements (SLAs).
• Maintain a low cost of acquisition by focusing on high-value accounts.
• Achieve business and income targets consistently.
• Monitor competitor activities and share insights with Area Sales Managers (ASMs).
• Coordinate with internal teams to ensure timely service delivery.
• Retain and grow the existing customer base through relationship management.
• Handle and escalat customer complaints for timely resolution.
• Ensure proper documentation and KYC for agent empanelment.
• Deliver effective sales pitches and participate in promotional activities.
• Submit reports and updates to management as required.
• Stay updated on AML, KYC, and RBI guidelines to ensure compliant growth.