Tracxn - Product Specialist (3 - 6 years)

Tracxn; Bengaluru; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading market intelligence firm in Bengaluru is seeking a Product Specialist to onboard new clients for API integrations. This role involves understanding client needs, providing technical support, and ensuring smooth onboarding experiences. Candidates should have a Bachelor's in Engineering and 3 to 6 years of relevant experience. A meritocratic and candid work environment awaits you.

Benefits

Fixed work timings

Meritocratic setup

Candid culture

Investment in growth

Qualifications

• 3 to 6 years of work experience in relevant roles.
• Experience with customer integration processes.

Responsibilities

• Onboard new clients for API integrations.
• Provide ongoing technical support and troubleshooting.
• Coordinate with engineering for production-ready code.

Skills

Understanding of APIs

Data transformation

Customer-centric experience

Education

Bachelor's degree in Engineering

Job description

About Tracxn

Tracxn is a leading market intelligence platform for private company data, serving Venture Capitalists, Private Equity Firms, Investment Banks, and Corporates. With a strong global footprint, Tracxn tracks over millions of companies across various sectors to provide deep insights and help clients make data-driven decisions.

About the Role

As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

Key responsibilities

• API Proficiency
  • Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization
  • Work with the product team to see if the client requirements can be solved
• Technical Sales Support
  • Own the sales pipeline of clients interested in the API offering
  • Work closely with the prospects to understand their needs and integration requirements
  • Assist in crafting technical aspects of sales proposals and presentations
• Client Onboarding
  • Assist clients in testing API integrations in a sandbox environment
  • Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
  • If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client
• Post-Integration Assistance
  • Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
  • Offer guidance on optimizing API usage and integrating new features or updates
  • Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs

Requirements

• Bachelor's degree in Engineering with 3 to 6 years of work experience
• Good understanding of how to work with APIs
• Data transformation
• Prior experience in customer-centric roles is desirable

What we offer

• Fixed work timings - 9 hrs x 5 days. Respect everyone's time. No taking your work home
• A meritocratic setup. Everyone explains the 'why' behind their decisions. No politics
• Candid culture. We encourage asking questions over making assumptions
• Managers willing to invest in your growth.