Tracker Corp Looking for Technical Support Engineer Tier II at India

Tracker Corp; India; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

Join a dynamic team at a forward-thinking company where you can leverage your technical skills as a Technical Support Engineer II. You will play a crucial role in providing exceptional application support to customers, collaborating with a global team to resolve software issues swiftly. This position offers the chance to enhance your technical acumen while working with cutting-edge technologies in a diverse and inclusive environment. If you are passionate about technology and customer service, this role is perfect for you, offering a blend of personal growth and professional development in a supportive workplace culture.

Qualifications

• 2+ years of experience in enterprise software support or development.
• Bachelor's or Master's in Computer Science/Engineering preferred.

Responsibilities

• Provide application support to customers and partners via multiple channels.
• Troubleshoot and resolve software issues effectively.
• Create Knowledgebase articles to assist customers.

Skills

Enterprise Software Applications

.NET Applications

MSSQL

SQL Server

Windows Operating Systems

Troubleshooting Skills

Communication Skills

Problem Solving Skills

Education

Bachelor of Science in Computer Science/Engineering

Master of Science in Computer Science/Engineering

Tools

Application Servers

Database Servers

Reporting Components

Job description

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm – join our global team and see why it’s so special to be a part of Mitratech!

Job Overview

Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, and continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you’ll fit right in.

The Technical Support Engineer II will provide application support to our customers, partners and consultants. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. Technical Support Engineers will have the opportunity to build their technical skills and the ability to learn a wide range of technologies related to Application Servers, Database Servers and Reporting components. Successful candidates must possess excellent communication, analytical and problem-solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Essential Duties & Responsibilities:

• Assist customers, consultants and partners with the usage of Mitratech products through our customer support portal, email, chat and phone
• Troubleshoot issues by reproducing the problem and determining resolution
• Assist other members of the support team with technical issues and act as an escalation point for issues that fall outside of the scope for Tier 1
• Create Knowledgebase articles regularly to expand self-help tools for customers and internally
• Triage newly reported problems, assign proper severity and work to identify a resolution
• Recreate product defects and work with the engineering maintenance team on scoping resolution to provide to clients
• Participate in client calls to give updates on outstanding support-related issues
• May perform software updates, backups, and system maintenance
• May document technical environments, processes and procedures, testing plans, and project plans.

Requirements & Skills:

• 2+ years’ experience working with enterprise software applications in support, development/QA, services or similar technical role
• Bachelor or Master of Science in Computer Science/Engineering or Business is preferred
• Experience working with .NET applications preferred.
• Intermediate proficiency with MSSQL and SQL server preferred
• Experience with Windows operating systems
• Experience with environment architecture and troubleshooting strongly preferred – understand how to troubleshoot application issues at App Server and DB layers, OS, security and auth layers, and anything in between
• Excellent organizational, customer relationship, verbal and written communication skills
• Highly dependable and professional
• Excellent problem solving and listening skills
• Highly motivated, self-starter with a positive attitude

We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.