Track Lead - XenDesktop, Citrix Machine Creation Services (MCS)

HCLTech; Chennai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

HCL Technologies Limited is seeking a Track Lead for XenDesktop, Citrix MCS, and related Citrix technologies in Chennai. The role focuses on optimizing operational workflows, ensuring high client satisfaction, and leading a project team to deliver Citrix-based solutions.

The ideal candidate has 7-10 years of Citrix administration experience, hands-on knowledge of XenApp/XenDesktop, PVS, AppSense, FSLogix, UPM, and NetScaler, and is capable of driving process improvements in a fast-paced offshore

Qualifications

• 7-10 years of Citrix Administration experience with XenApp and XenDesktop across multiple sites and farms.
• Bachelor’s degree in Computer Science or Information Technology or related discipline.
• Strong leadership and communication to mentor project teams.

Responsibilities

• Optimize operational workflows leveraging Citrix XenDesktop and PVS to enhance reporting and planning.
• Ensure support team meets/exceeds client expectations in Citrix environments.
• Lead and mentor project teams with strong Citrix-focused governance.

Skills

Citrix XenApp 6.5/7.x

Citrix XenDesktop 7.x

Citrix Provisioning Services (PVS)

PowerShell

Troubleshooting

Active Directory Administration

Hypervisors (VMware/Hyper-V)

Citrix App-V

Citrix NetScaler

XenDesktop/MCS design and migration

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

AppSense

FSLogix

UPM

NetScaler

Job description

Career Opportunities: Track Lead - XenDesktop, Citrix Machine Creation Services (MCS) (138390)

Requisition ID138390-Posted11/09/2026

The Track Lead for Support & Operations plays a critical role in managing and enhancing operational processes within the organization. This position focuses on continuous improvement, effective problem-solving, and ensuring that client SLAs are met. The Track Lead will empower teams through strong leadership and communication, driving innovation and operational excellence.

Key Responsibilities

• 1. Optimize Operational Workflows By Leveraging Citrix Xendesktop And Provisioning Services (Pvs) To Enhance Management Reporting, Streamline Information Flow, And Support Organizational Planning.
• 2. Assess Client Requirements And Ensure The Support Team Consistently Meets And Exceeds Client Expectations Through Effective Management Of Citrix Environments.
• 3. Lead And Mentor The Project Team, Fostering Transparent Communication About Project Goals And The Effective Use Of Citrix Technologies.
• 4. Drive Innovation By Implementing New Ideas And Processes Using Citrix Mcs, Contributing To Overall Organizational Progress And Efficiency.
• 5. Develop Tailored Solutions That Align With Customer Needs, Utilizing Citrix Xendesktop Capabilities To Achieve Desired Business Outcomes.

Skill Requirements

• Strong understanding on Citrix XenApp 6.5 and 7.x, Citrix Xendesktop 7.x
• Good Understanding of Citrix Provisioning Services PVS.
• How to install and upgrade PVS Servers, what is PVS boot process, and what services are required for PVS boot.
• Citrix Provisioning: How to update a vDisk – Versioning Method
• Strong understanding on Microsoft App-V
• Strong understanding on AppSense, FSLogix, UPM(any 1 is mandatory)
• String working knowledge of creation and update of Citrix OS images
• Strong understanding on Windows Server 2008, 2012, 2016, 2019.
• Strong understanding on Windows Desktop OS platform ( Win 7, Win 10) .
• Strong understanding of Types of Desktops hosted in Citrix Infra.
• Strong Working knowledge of Citrix Virtual Apps and Desktops and Troubleshooting.
• Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and Xendesktop. Have performed Citrix upgrade and farm migration from planning through implementation.
• Person should be working as an Individual Contributor helping the team to setup Citrix Environment with Best Practices.
• Expert on multiple versions of Citrix and strong experience of Citrix Secure gateway/Web Interface /NetScaler
• Strong understanding of Load Manager, Resource manager and installation manager.
• Printers Management in Citrix .(should have working experience of fixing printing issues)
• Citrix Patch Management and policies configuration.
• Strong knowledge in configuring Roaming profiles and Streaming profile configuration.
• Strong knowledge in Citrix Edge Sight, Citrix Director.
• Good troubleshooting skills in Citrix printers, profiles, resource managers thresholds, installation manager, Citrix Farm Configuration .
• Basic Windows Active Directory Administration
• Strong understanding on PowerShell, Bat scripts
• Perform daily health check of servers, VDIs & VDI core components
• Remediation of reported vulnerabilities as per the guidelines
• Working Knowledge with WEM.
• Working knowledge with Hypervisors such as VMware, Xenserver and HyperV
• Windows Patch Management in the VDI environment.
• Must have experience in creating and maintaining SOPs to run offshore operations

Other Requirements

• 7-10 Years of experience in Citrix Administration with both XenApp and XenDesktop with multiple sites and farms.
• Open with 24/7 shift and good communication skills.
• Ability to work independently without intensive oversight must be a go-getter and take initiative finding ways to avoid problems proactively rather than just fixing them after the fact.
• Bachelor’s degree in Computer Science or Information Technology or a related discipline