Track Lead - IT Operations Management, RESTful API, Angular

HCL Technologies Limited; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

JAGIL seeks an accomplished IT TOM Consultant to independently design and implement CPI, InfoSec governance, and infrastructure design across AzTech and JPL within a six‑month window. This is a hands‑on, outcome‑driven engagement in a dynamic multi‑vendor environment.

The role requires strong independent working style, governance experience, and the ability to deliver structured outcomes with clear stakeholder coordination across two service providers.

Qualifications

• 8+ years of IT experience with infrastructure management and IT operations.
• Experience designing and implementing CPI in multi-vendor environments.
• Hands-on expertise in Information Security frameworks (ISO 27001, NIST CSF).
• Strong technical acumen across networking, cloud, servers, storage, and end-user computing.
• Experience managing outsourced / managed service providers and SLAs.
• Ability to create technical design documents, SOPs, and governance frameworks.

Responsibilities

• Design, document, and implement CPI processes tailored to JAGIL’s infrastructure landscape across AzTech and JPL.
• Define and operate InfoSec processes aligned with ISO 27001 / NIST standards; conduct risk assessments and establish controls.
• Create comprehensive infrastructure design documentation and define integration points and RACI between service providers.
• Coordinate with JAGIL, AzTech, and JPL stakeholders; manage tasks autonomously with clear communication and governance.

Job description

Track Lead - IT Operations Management, RESTful API, Angular

Job Summary

JAGIL is in the process of establishing a robust IT infrastructure framework with infrastructure components and services split across two service providers – AzTech and JPL. To ensure seamless setup, governance, and operational continuity, JAGIL requires an experienced IT TOM Consultant to independently design and implement the necessary processes, technical architectures, and coordination frameworks across both entities. This is a hands‑on, outcome‑driven engagement requiring a self‑starter who can navigate a dynamic multi‑vendor environment and deliver structured outcomes within a 6‑month window.

Key Responsibilities

• 1. CPI (Continual Process Improvement)
• Design, document, and implement CPI processes tailored to JAGIL’s infrastructure landscape.
• Identify process gaps across AzTech and JPL delivery models and recommend improvements.
• Establish metrics, KPIs, and review cadences to track process maturity over time.
• Drive adoption of standardised operating procedures across both service providers.
• 2. InfoSec Process Design & Governance
• Define and operationalize Information Security processes aligned with industry standards (ISO 27001, NIST, or equivalent).
• Conduct risk assessments on existing and proposed infrastructure components across both service providers.
• Establish InfoSec controls, access management policies, and incident response procedures.
• Coordinate with AzTech and JPL to ensure InfoSec compliance across all infrastructure touchpoints.
• 3. Infrastructure Technical Design
• Create comprehensive process and technical design documentation for the infrastructure setup across JAGIL, AzTech, and JPL.
• Define integration points, handoff protocols, and responsibility matrices (RACI) between the two service providers.
• Ensure technical designs are scalable, secure, and aligned with JAGIL’s business objectives.
• Validate infrastructure configurations and propose optimisations as needed.
• 4. Stakeholder Coordination & Governance
• Act as the primary coordinator between JAGIL, AzTech, and JPL stakeholders on all infrastructure and process matters.
• Independently manage tasks with minimal supervision while maintaining clear communication with all parties.
• Facilitate governance meetings, track action items, and escalates risks proactively.
• Adapt swiftly to dynamic task requirements as the engagement evolves.

Skill Requirements

• 8+ years of overall IT experience with a strong background in infrastructure management and IT operations.
• Demonstrated experience in CPI / IT process design and implementation in a multi-vendor environment.
• Hands‑on expertise in Information Security frameworks (ISO 27001, NIST CSF, or similar).
• Strong technical acumen across infrastructure domains: networking, cloud, servers, storage, and end‑user computing.
• Experience working with outsourced / managed service providers and managing SLAs.
• Proven ability to create technical design documents, SOPs, and governance frameworks independently.
• Excellent stakeholder management and communication skills – ability to interface with both technical and business audiences.

Other Requirements

• Prior experience in financial services, BFSI, or enterprise infrastructure environments.
• Familiarity with ITIL v4 framework and service management best

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.