Tower Lead - Microsoft Azure - IaaS, Azure Kubernetes Service

HCL Technologies Limited; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

HCL Technologies Limited in Bengaluru, Karnataka, seeks a Tower Lead for Microsoft Azure - IaaS and AKS to drive service delivery excellence and revenue growth. The role focuses on managing escalations, coordinating cross-functional teams, and implementing automation to optimize cloud deployments.

Applicants should possess expertise in Azure IaaS/PaaS, Terraform, VRA, and AKS, with a strong grasp of SLA metrics and operational governance. Certification in Azure architecture is highly valued.

Qualifications

• Experience with Azure IaaS and PaaS offerings.
• Proficiency in infrastructure as code using Terraform and VRA.
• Strong knowledge of Azure Kubernetes Service and cloud-native deployments.
• Understanding of SLA management and service delivery metrics.

Responsibilities

• Generate Tower-Level revenue by leveraging IaaS on Azure and IaC automation.
• Coordinate with cross-functional teams to ensure timely escalation resolution and adhere to SLA norms.
• Oversee operational hygiene and verify reports to ensure delivery per SOW and best practices.
• Develop initiatives to enhance customer satisfaction and deploy Azure-based tooling for engagement.
• Identify automation opportunities and drive cost-reduction projects using Azure automation.

Skills

IAAS on Azure

Terraform

Azure Kubernetes Service

SLA management

Service delivery

Education

Azure Solutions Architect Expert Certification

Tools

vRealize Automation (VRA)

Job description

Tower Lead - Microsoft Azure - IaaS, Azure Kubernetes Service Tower Lead - Microsoft Azure - IaaS, Azure Kubernetes Service India Job Description Tower Lead - Microsoft Azure - IaaS, Azure Kubernetes Service Bengaluru, Karnataka

Job Summary

The Tower Lead for Support & Operations plays a crucial role in ensuring the efficient management of escalations and the delivery of services aligned with the Service Level Agreements (SLAs) and Statements of Work (SOWs). This position is vital for driving operational excellence, enhancing customer satisfaction, and implementing strategic initiatives that foster continuous improvement within the organization.

Key Responsibilities

• Generate Tower-Level Revenue By Leveraging Iaas On Azure And Implementing Infrastructure As Code (Iac) Practices Using Terraform And Vra To Optimize Resource Deployment.
• Ensure Timely Resolution Of Escalations And Crises By Coordinating With Cross-Functional Teams, Adhering To Agreed Sla Norms, And Utilizing Azure Kubernetes For Efficient Incident Management.
• Oversee Operational Hygiene By Validating Reports And Ensuring The Delivery Of Services As Specified In The Sow, Applying Best Practices In Windows Azure Iaas And Paas Environments.
• Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Quality And Responsiveness, Utilizing Azure Tools For Customer Engagement.
• Implement Profit Improvement Plans (Pip) By Identifying Automation Opportunities And Driving Self-Initiated Projects That Improve Operational Efficiency And Reduce Costs Using Azure'S Automation Capabilities.

Skill Requirements

• Strong Proficiency In Iaas On Azure And Infrastructure As Code (Iac) With Terraform And Vra.
• In-Depth Knowledge Of Azure Kubernetes, Windows Azure Paas, And Windows Azure Iaas.
• Solid Understanding Of Service Delivery Frameworks, Sla Management, And Operational Performance Metrics.

Other Requirements

• Azure Solutions Architect Expert Certification Is Highly Recommended.
• Terraform Associate Certification Is Valuable But Not Mandatory

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September2026totaled $14.8billion.