Tour Operation Specialist

Tentgram Tourism Pvt.Ltd; Kerala; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A tourism services company in Kerala is seeking a professional for coordination and customer service. The candidate will manage operations across supply chain and ecommerce, ensuring quality, compliance, and effective communication. Proficiency in data analysis, MS Office, and experience with systems like Odoo are essential. The ideal applicant will excel in fast-paced environments and possess strong leadership skills.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong data analysis and problem-solving capabilities.
• Experience with ERP platforms like Odoo.
• Fluent in English with clear articulation.

Responsibilities

• Manage customer communication and order fulfillment.
• Monitor stock and manage inventory effectively.
• Coordinate client verification and organizational tasks.
• Oversee event production and logistics.

Skills

Excellent communication skills

Data analysis

Problem-solving capabilities

MS Office Suite proficiency

Experience with CRM systems

Team leadership

Organizational skills

Fluent in English

Tools

Odoo

Google Workspace

Job description

Overview

This role involves customer service, coordination, data analysis, record keeping, scheduling, route management, emergency coordination, service logs maintenance, dispatching, and related operations across supply chain, ecommerce, and client services.

Responsibilities

• Coordination, customer communication, order fulfillment, and ecommerce operations
• Stock monitoring and inventory management
• Ongoing platform use (e.g., ERP/CRM systems such as Odoo), technical issue reporting, and problem solving
• Client coordination, verification, and organizational tasks with attention to detail
• Team coordination, process optimization, budgeting, resource allocation, and reporting
• Event production, operations, logistics, vendor management, and site handling where applicable
• Market expansion, customer acquisition, relationship building, and sales performance tracking
• Compliance, operational excellence, and quality management within supply chain and logistics contexts

Qualifications

• Excellent communication skills and interpersonal abilities
• Strong data analysis, data presentation, and problem-solving capabilities
• MS Office Suite (Excel, PowerPoint, Word) and Google Workspace proficiency
• Experience with CRM systems, ERP platforms (e.g., Odoo), and project management tools
• Team leadership, project management, strategic planning, and continuous improvement mindset
• Time management, organizational skills, and attention to detail
• Fluent in English; ability to articulate complex ideas clearly
• Ability to manage multiple priorities in fast-paced environments