Tool Operations Manager

City of Shakopee, MN; Pune District; On-site; INR 11,461,317 - 17,191,976; Full time

Job summary

Emerson is seeking an experienced security operations professional to lead the lifecycle of centrally hosted security tools, from onboarding to retirement. You will own enterprise security platforms, set service expectations, governance, and metrics, and manage vendor relationships to maximize value and reliability.

You will collaborate across product security, engineering, infrastructure, and business teams to drive improvements, establish scalable workflows, and deliver dashboards and reports

Qualifications

• Bachelor’s degree or equivalent experience in cybersecurity/IT/engineering/CS.
• Experience in cybersecurity operations, enterprise tool administration, IT service delivery, product security tooling, or related technology operations.
• Experience supporting SaaS and on-premises platforms.
• Demonstrated expertise in vendor management, governance, reporting, and stakeholder engagement.
• Strong written and verbal communication skills for cross-functional collaboration.

Responsibilities

• Lead the operational lifecycle of centrally hosted security tools, including evaluation, onboarding, deployment, sustainment, upgrades, integrations, and retirement.
• Serve as the business owner for enterprise-delivered security platforms, establishing service expectations, support models, operating procedures, and performance metrics.
• Manage vendor relationships, licensing agreements, renewals, escalations, and roadmap reviews to maximize value and service reliability
• Drive continuous improvement initiatives related to tool operations, user adoption, data quality, and process effectiveness.
• Collaborate with product security, engineering, infrastructure, supply chain, and business teams to establish scalable workflows and user enablement programs.
• Develop and maintain dashboards, metrics, and reporting that provide insight into service performance, platform health, vulnerability operations, and software supply chain visibility.
• Ensure operational procedures, governance documentation, and audit-ready evidence are maintained to support compliance and secure development practices.
• Translate operational findings and emerging risks into actionable recommendations and improvement plans for stakeholders.

Skills

Cybersecurity ops

Tool administration

IT service delivery

Vendor management

Stakeholder engagement

Cross-functional comms

Education

Bachelor's degree in Cybersecurity/IT/Engineering/CS

Tools

Black Duck

SBOM tooling

Vulnerability management tools

Job description

In This Role, Your Responsibilities Will Be:

• Lead the operational lifecycle of centrally hosted security tools, including evaluation, onboarding, deployment, sustainment, upgrades, integrations, and retirement.
• Serve as the business owner for enterprise-delivered security platforms, establishing service expectations, support models, operating procedures, and performance metrics.
• Manage vendor relationships, licensing agreements, renewals, escalations, and roadmap reviews to maximize value and service reliability
• Drive continuous improvement initiatives related to tool operations, user adoption, data quality, and process effectiveness.
• Collaborate with product security, engineering, infrastructure, supply chain, and business teams to establish scalable workflows and user enablement programs.
• Develop and maintain dashboards, metrics, and reporting that provide insight into service performance, platform health, vulnerability operations, and software supply chain visibility.
• Ensure operational procedures, governance documentation, and audit-ready evidence are maintained to support compliance and secure development practices.
• Translate operational findings and emerging risks into actionable recommendations and improvement plans for stakeholders.

Who You Are:

You build collaborative relationships across organizational boundaries and communicate effectively with both technical and non-technical stakeholders. You use data and insights to guide decisions, establish structure and accountability, and continuously seek opportunities to improve processes and outcomes. You balance strategic thinking with operational excellence, enabling teams to achieve sustainable results while delivering value through enterprise security platforms.

For This Role, You Will Need:

• Bachelor’s degree in Cybersecurity, Information Technology, Engineering, Computer Science, or a related field, or equivalent relevant experience.
• Experience in cybersecurity operations, enterprise tool administration, IT service delivery, product security tooling, or related technology operations.
• Experience supporting both SaaS and on-premises platforms.
• Demonstrated expertise in vendor management, service governance, process improvement, reporting, stakeholder engagement, and operational problem-solving.
• Strong written and verbal communication skills with the ability to work effectively in cross-functional environments.

Preferred Qualifications That Set You Apart:

• Experience with enterprise security platforms such as Black Duck and related software composition analysis solutions.
• Knowledge of Software Bill of Materials (SBOM) processes, vulnerability management workflows, case management systems, and security tool integrations.
• Understanding of software supply chain security, open-source risk management, compliance requirements, and audit readiness practices.
• Experience working in a matrixed global organization supporting multiple business units and stakeholders.

Our Culture & Commitment to You:

• At Emerson, we foster a workplace where every employee is valued, respected, and empowered to grow. We believe that diverse perspectives inspire stronger innovation and better outcomes for our customers, colleagues, and communities. We are committed to creating an inclusive environment where individuals can contribute their best work and thrive professionally. Flexible work arrangements may be available based on business needs and leadership guidance. Travel for this role may be required up to 10%.

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