Tool Operations Manager

Emerson; Maharashtra; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Emerson is seeking a qualified professional to lead the operational lifecycle of centrally hosted security tools. You will own enterprise security platforms, set service expectations, manage vendor relationships, and drive improvements across tooling operations and governance.

You will collaborate with security, engineering, infrastructure, and business teams to build scalable workflows and enablement programs. Strong communication and cross-functional engagement are essential.

Qualifications

• Bachelor’s degree in Cybersecurity, IT, Engineering or CS or related field
• Experience in cybersecurity operations, enterprise tool administration or IT service delivery
• Experience supporting both SaaS and on-premises platforms
• Demonstrated expertise in vendor management, service governance and reporting
• Strong written and verbal communication with cross-functional collaboration

Responsibilities

• Lead the operational lifecycle of centrally hosted security tools, including evaluation, onboarding, deployment, sustainment, upgrades, integrations, and retirement.
• Serve as the business owner for enterprise-delivered security platforms, establishing service expectations, support models, SOPs, and performance metrics.
• Manage vendor relationships, licensing agreements, renewals, escalations, and roadmap reviews to maximize value and service reliability
• Drive continuous improvement initiatives related to tool operations, user adoption, data quality, and process effectiveness.
• Collaborate with product security, engineering, infrastructure, supply chain, and business teams to establish scalable workflows and user enablement programs.
• Develop and maintain dashboards, metrics, and reporting that provide insight into service performance, platform health, vulnerability operations, and software supply chain visibility.
• Ensure operational procedures, governance documentation, and audit-ready evidence are maintained to support compliance and secure development practices.
• Translate operational findings and emerging risks into actionable recommendations and improvement plans for stakeholders.

Skills

Cybersecurity operations

Enterprise tool administration

IT service delivery

Vendor management

Stakeholder engagement

Strong communication

Education

Bachelor’s degree in Cybersecurity, Information Technology, Engineering, Computer Science, or related field

Tools

Black Duck

Job description

Job Description

• Lead the operational lifecycle of centrally hosted security tools, including evaluation, onboarding, deployment, sustainment, upgrades, integrations, and retirement.
• Serve as the business owner for enterprise-delivered security platforms, establishing service expectations, support models, operating procedures, and performance metrics.
• Manage vendor relationships, licensing agreements, renewals, escalations, and roadmap reviews to maximize value and service reliability
• Drive continuous improvement initiatives related to tool operations, user adoption, data quality, and process effectiveness.
• Collaborate with product security, engineering, infrastructure, supply chain, and business teams to establish scalable workflows and user enablement programs.
• Develop and maintain dashboards, metrics, and reporting that provide insight into service performance, platform health, vulnerability operations, and software supply chain visibility.
• Ensure operational procedures, governance documentation, and audit-ready evidence are maintained to support compliance and secure development practices.
• Translate operational findings and emerging risks into actionable recommendations and improvement plans for stakeholders.

In This Role, Your Responsibilities Will Be:

• Lead the operational lifecycle of centrally hosted security tools, including evaluation, onboarding, deployment, sustainment, upgrades, integrations, and retirement.
• Serve as the business owner for enterprise-delivered security platforms, establishing service expectations, support models, operating procedures, and performance metrics.
• Manage vendor relationships, licensing agreements, renewals, escalations, and roadmap reviews to maximize value and service reliability
• Drive continuous improvement initiatives related to tool operations, user adoption, data quality, and process effectiveness.
• Collaborate with product security, engineering, infrastructure, supply chain, and business teams to establish scalable workflows and user enablement programs.
• Develop and maintain dashboards, metrics, and reporting that provide insight into service performance, platform health, vulnerability operations, and software supply chain visibility.
• Ensure operational procedures, governance documentation, and audit-ready evidence are maintained to support compliance and secure development practices.
• Translate operational findings and emerging risks into actionable recommendations and improvement plans for stakeholders.

Who You Are:

• You build collaborative relationships across organizational boundaries and communicate effectively with both technical and non-technical stakeholders. You use data and insights to guide decisions, establish structure and accountability, and continuously seek opportunities to improve processes and outcomes. You balance strategic thinking with operational excellence, enabling teams to achieve sustainable results while delivering value through enterprise security platforms.

For This Role, You Will Need:

• Bachelor’s degree in Cybersecurity, Information Technology, Engineering, Computer Science, or a related field, or equivalent relevant experience.
• Experience in cybersecurity operations, enterprise tool administration, IT service delivery, product security tooling, or related technology operations.
• Experience supporting both SaaS and on-premises platforms.
• Demonstrated expertise in vendor management, service governance, process improvement, reporting, stakeholder engagement, and operational problem-solving.
• Strong written and verbal communication skills with the ability to work effectively in cross-functional environments.

Preferred Qualifications That Set You Apart:

• Experience with enterprise security platforms such as Black Duck and related software composition analysis solutions.
• Knowledge of Software Bill of Materials (SBOM) processes, vulnerability management workflows, case management systems, and security tool integrations.
• Understanding of software supply chain security, open-source risk management, compliance requirements, and audit readiness practices.
• Experience working in a matrixed global organization supporting multiple business units and stakeholders.

Our Culture & Commitment to You:

• At Emerson, we foster a workplace where every employee is valued, respected, and empowered to grow. We believe that diverse perspectives inspire stronger innovation and better outcomes for our customers, colleagues, and communities. We are committed to creating an inclusive environment where individuals can contribute their best work and thrive professionally. Flexible work arrangements may be available based on business needs and leadership guidance. Travel for this role may be required up to 10%.