Tier 2 Technical Support Engineer

Armis; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive health benefits

Discretionary time off

Inclusive and diverse workplace

Job summary

A leading cybersecurity firm based in Bengaluru is seeking a Tier 2 Technical Support Engineer. This hybrid position requires at least 2 years of experience, preferably in Cyber Security, with strong technical networking knowledge. You will troubleshoot and resolve technical issues for a diverse customer base, ensuring their effective use of the company's products. Enjoy a supportive workplace with comprehensive benefits and a focus on work-life balance.

Qualifications

• At least 2 years of experience in a similar role.
• Industry experience in Cyber Security, particularly network security or application security.
• Experience with enterprise customer accounts.
• Enjoy working with customers using excellent communication and problem-solving skills.

Responsibilities

• Provide second level support for English-speaking customers.
• Take ownership of customer cases and troubleshoot issues.
• Support customers in maximizing product usage.

Skills

Technical networking knowledge in TCP/IP

Experience with Linux-based products

SQL queries

Scripting languages (Bash, Python)

Working with Docker/Kubernetes

Excellent communication skills

Problem-solving skills

Education

BS degree in Computer Science or equivalent

Tools

ServiceNow

Job description

Overview

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California.

Location: This is a hybrid position based out of Bangalore, India. 2+ days a week in office.

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

What You’ll Do

Our Tier 2 Technical Support Engineer will provide second level support with a focus on English-speaking, Global customers. You’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

What We Expect

• At least 2 years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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