Senior Technical Support Engineer

Armis Security; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Comprehensive health benefits

Discretionary time off

Paid holidays

Inclusive and diverse workplace

Job summary

Armis Security is looking for a Tier 2 Technical Support Engineer based in Bangalore, India. This hybrid position requires at least 8+ years of experience, particularly in Cyber Security, to provide technical support to our global customer base.

The role involves troubleshooting, case ownership, and supporting customers to maximize their experience with our products. The position offers a collaborative environment with a focus on work-life balance and comprehensive health benefits.

Qualifications

• At least 8+ years of experience in a similar role.
• Industry experience in network security or application security is required.
• Technical experience supporting Linux-based products.

Responsibilities

• Provide second-level support for technical issues.
• Take ownership of customer cases and troubleshoot their issues.
• Support customers in utilizing our products effectively.

Skills

Technical networking knowledge in TCP/IP

Experience in Cyber Security

Excellent communication skills

Problem-solving skills

Education

BS degree in Computer Science or equivalent

Tools

ServiceNow

Linux-based products

Docker

Kubernetes

Job description

Overview

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Armis helps organizations continuously see, protect and manage all critical assets—from the ground to the cloud—and secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to keep critical infrastructure, economies and society safe 24/7. Armis is a privately held company headquartered in California.

Location: This is a hybrid position based out of Bangalore, India. 2+ days a week in office.

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices, providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

What you’ll do

Our Tier 2 Technical Support Engineer will provide second-level support with a focus on English-speaking, global customers. You’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers. You will take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will take on projects either within/with other teams to create a company-wide impact.

What we expect

• At least 8+ years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow

Benefits & culture

We value life-work balance and provide comprehensive health benefits, discretionary time off, paid holidays, and an inclusive and diverse workplace. We encourage you to bring your unique experiences and perspective to a role where you can thrive and grow.

Equal Opportunity

Armis is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.