Three Ess Computer Services (I) Pvt. Ltd. Looking for Desktop Support Engineer L2 at Ahmedabad,[...]

Three Ess Computer Services (I) Pvt. Ltd.; Ahmedabad; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team at an innovative IT service provider where your skills in software and hardware installation will shine! As a key player, you will provide first-level support for various technologies, ensuring seamless operations for end-users. Your expertise in troubleshooting and customer service will be crucial in resolving incidents and maintaining high service standards. This role offers a fantastic opportunity to grow your career in a supportive environment that values your contributions. If you're passionate about technology and eager to make a difference, this position is perfect for you!

Benefits

Health insurance

Provident Fund

Qualifications

• 3+ years of IT experience preferred with strong troubleshooting skills.
• Knowledge of operating systems and office automation products.

Responsibilities

• Provide first-level support for software and hardware installation.
• Monitor and resolve end-user incidents and service requests.

Skills

Installation and configuration of software

Troubleshooting hardware and software

Operating Systems (Win7, Win10)

MS Office and Office 365 support

Network setup support

Antivirus software installation

Customer service skills

Problem-solving skills

Education

Bachelor's degree in IT or related field

Tools

MS Office

Antivirus software (e.g., McAfee, Seqrite)

Networking tools

Job description

Job Description

Hands-on experience in installation, configuration of software and hardware, and troubleshooting.

Good knowledge of Operating Systems Win7 and Win10.

Installation, configuration, troubleshooting, and support for MS Office, Outlook, and Office 365.

First-level installation support for network, video conference setup, projector, etc.

Working knowledge of office automation products and computer peripherals, like printers and scanners; installation, configuration, troubleshooting.

Installation, configuration, and troubleshooting of antivirus software (e.g., McAfee, Seqrite).

Knowledge of servers like DHCP Server and Active Directory is an added advantage.

Providing resolution to end-user incidents and service requests.

Excellent problem-solving skills.

Customer-oriented attitude.

Escalate to stakeholders for delays in ticket resolution.

Monitor assigned tickets until resolution.

Timely updates to the service desk on the status of tickets.

Escalate to respective stakeholders on deviations from SLA due to dependencies.

Job Type: Full-time

Salary: ₹22,000.00 – ₹26,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

Experience:

• IT: 3 years (Preferred)
• Total work: 4 years (Preferred)

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