ThousandEyes Looking for Junior Network Support Engineer (Weekend Coverage – India) at Be[...]

ThousandEyes; Bengaluru; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

Join a dynamic team at an innovative SaaS technology company that values diverse perspectives and out-of-the-box thinkers. This role offers the opportunity to engage with customers, troubleshoot complex network issues, and contribute to a supportive environment focused on continuous improvement. Enjoy a flexible work schedule while being part of a company that embraces digital transformation and encourages creativity. If you're passionate about technology and making a difference, this is the perfect opportunity for you to grow and thrive in a collaborative setting.

Benefits

Flexible Working Hours

Diversity and Inclusion Initiatives

Health and Wellness Programs

Professional Development Opportunities

Qualifications

• 1+ year in a customer-facing role with a strong customer-first attitude.
• Firm grasp of network/application protocols and cloud technologies.

Responsibilities

• Interact with customers and internal teams for support via chat, email, and phone.
• Own technical issues and document troubleshooting procedures.

Skills

Customer Service

Network Protocols

Cloud/SaaS Products

Troubleshooting

Technical Writing

Programming (Java, Python, XML, RESTAPI)

Virtualization Technologies

Linux Administration

Education

Bachelor's Degree in Computer Science

Equivalent Working Experience

Tools

VMware

VirtualBox

HyperV

Xen

Job description

Remote Position: Poland

Who We Are

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

This is a regional role where you would be working standard working daytime hours, but the job would be performed over the weekend. You would be working 5 days a week of which Friday, Saturday, and Sunday would be a part of it. The other two days would either be Wednesday and Thursday or Monday and Tuesday. We will build teams in Austin Texas, Mexico City Mexico, Krakow Poland, and Sydney Australia to ensure we have 24×7 coverage. This is a great opportunity for engineers who want to be part of the number #1 Great Place to Work and an awesome SaaS technology like ThousandEyes.

If you enjoy a variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website’s login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer’s environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. The job is highly variable and requires both the ability to make data-driven decisions and draw conclusions based on incomplete information. We’re looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Enablement organization.

Requirements

1. A standout “customer first” attitude
2. Bachelor’s degree in Computer Science or a related field, or equivalent working experience
3. At least 1 year working in a customer-facing role
4. Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred – CCNA/DEVNET/JNCP, etc.)
5. Experience with Cloud/SaaS software products is highly desirable.
6. Familiar with core networking principles – TCP/IP, DNS, web technologies, proxies, and voice over IP
7. Working knowledge of virtualization technology – containers, VirtualBox, VMware, HyperV, Xen
8. Working knowledge in security – authentication, permissions, SSO
9. Knowledge of one computer language and programming (Java, Python, XML, RESTAPI) frameworks desirable
10. Experience with the administration of Linux-based Operations Systems a plus
11. Experience in technical writing is a plus
12. Ability to prioritize & complete tasks in a timely fashion.
13. Ability to communicate clearly and concisely to technical and non-technical users
14. Proven troubleshooting and problem-solving skills

Responsibilities

1. Timely interaction with customers and internal teams requesting support via online chat, email, and phone.
2. Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps
3. Take ownership of customer support forum and keep information current on best practices with ThousandEyes
4. Active participation in 24×7 Support Coverage model
5. Identify process & workflows ripe for improvement or automation

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.