Thomson Reuters Looking for Vice President, Core Commercial Technology at Bengaluru, Karnataka[...]

Thomson Reuters; Bengaluru; Hybrid; INR 18,00,000 - 30,00,000; Full time

Job summary

Join a forward-thinking company as a Vice President of Core Commercial Technology, where you will define and implement innovative technological solutions that enhance the customer lifecycle. This role demands exceptional leadership and engineering skills, along with a deep understanding of marketing, sales, and customer service technologies. You will collaborate with cross-functional teams to streamline processes and champion best practices, while mentoring a talented team. With a commitment to diversity and inclusion, this organization offers a hybrid work model and comprehensive benefits, making it an exciting place to contribute to impactful projects that shape the future of knowledge professionals.

Benefits

Flexible Work Model

Comprehensive Benefit Plans

Mental Health Days Off

Tuition Reimbursement

Employee Incentive Programs

LinkedIn Learning Access

Paid Volunteer Days

Work-Life Balance Initiatives

Qualifications

• 10+ years in technology leadership roles with expertise in customer lifecycle management.
• Strong understanding of Salesforce, SAP, and digital technology platforms.

Responsibilities

• Architect and implement core commercial technology solutions for customer journey.
• Lead deployment of platforms like Salesforce and SAP, enhancing customer experience.

Skills

Leadership

Communication

Problem-solving

Salesforce

SAP

Integration Technologies

Project Management

Analytical Skills

Education

Bachelor's Degree in Technology

Master's Degree in Business Administration

Tools

Salesforce

SAP

API Integration Tools

Job description

As Vice President of Core Commercial Technology, you will be defining, designing, and implementing end-to-end technological solutions that support and enhance our customer lifecycle, spanning the entire lead-to-cash process, while partnering with business leaders to drive Thomson Reuters growth.

This role demands outstanding engineering, leadership, communication, and problem-solving skills as well as expertise in areas including marketing, sales, CPQ, order and case management, as well as customer service and support. The successful candidate will drive technological excellence using our core tech stack—Salesforce, SAP, integration technologies, and other digital solutions.

Major Responsibilities / Accountabilities:

• Architect the overarching vision and strategy for core commercial technology solutions that support every phase of the customer journey.
• Align technological strategies with business objectives to streamline the lead-to-cash process and enhance customer experience.
• Lead the deployment and integration of core platforms such as Salesforce, SAP, and other integration/digital technologies.
• Champion the adoption of best practices in system implementation, integration, maintenance, and enhancements.
• Collaborate closely with cross-functional teams to ensure a seamless and efficient customer journey from initial contact through sales, order management, and customer support.
• Drive technological improvements in areas like CPQ, order processing, case management, and customer support to meet evolving business and customer needs.
• Mentor, guide, and grow the core commercial technology team, fostering a culture of innovation and excellence.
• Ensure the team has the resources, training, and direction required for effective execution.
• Engage with internal departments like marketing, sales, and customer support to understand their technological needs and challenges.
• Develop strong relationships with external tech vendors and partners, ensuring alignment and effective collaboration.
• Oversee the core commercial technology budget, ensuring resource allocation aligns with strategic imperatives and offers optimal ROI.
• Continuously monitor the technological landscape to identify potential new solutions, integrations, and enhancements.
• Set up protocols and standards to ensure system security, compliance, and reliability.
• Continually assess potential technological risks and formulate mitigation strategies.

About You

You’re a fit for the role of Vice President, Core Commercial Technology if your background includes:

• Minimum of 10 years of experience in technology leadership roles, with extensive experience in end-to-end customer lifecycle management and commercial technologies.
• Proficient understanding of Salesforce, SAP, digital technology platforms, and integration technologies (API, Apigee, Boomi, etc)
• Proven track record of technological strategy formulation and execution in a commercial context.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and team leadership capabilities.
• Bold enough to challenge the status-quo.
• Strong thought leadership, influential communication skills, and a capacity to guide and direct field-facing initiatives through the leadership team.
• Proven effective project management capability in a highly matrixed, customer-centric organization.
• Always focused on doing what’s right for the business.
• High energy and contagious enthusiasm.

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.