Testing Lead (AI Voice Bot QA)

NB Healthcare Technologies

Hyderabad

On-site

INR 1,800,000 - 2,400,000

Full time

14 days+

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Job summary

NB Healthcare Technologies in Hyderabad, India, seeks a Testing Lead for AI-powered voice bot QA to drive quality across platforms. The role focuses on functional validation, automation, and AI-driven testing methodologies.

You will build AI-based test bots, automate testing of voice bot flows, and validate business functionality, integrations, and customer experience. You will lead a small team and collaborate with Operations and Product to ensure release readiness.

Qualifications

10+ years of experience in Software Development, Application Support, and Testing.
Strong expertise in QA methodologies, test strategy creation, and defect management.
Experience creating test cases from Business Documents and functional requirements.
Experience testing AI Voice Bots, Chatbots, IVR systems, or Conversational AI platforms.
Strong experience with automation testing frameworks and AI-based testing approaches.
Hands-on experience with API testing, integration testing, and regression testing.
Experience leading QA teams and managing testing deliverables.
Strong analytical, communication, and stakeholder management skills.
Experience working in Agile/Scrum environments.

Responsibilities

Analyze BD and requirements to create test cases, scenarios, and plans.
Define and execute end-to-end QA strategies for AI voice bot platforms.
Validate voice bot intents, responses, escalation flows, APIs, and backend integrations.
Lead and mentor a team of 2 QA Engineers and review test deliverables.
Build AI-driven testing bots for automated validation of voice bot functionality.
Design automated frameworks to test conversational flows, intent recognition, and error handling.
Monitor production quality, support releases, and coordinate with teams for resolution.

Skills

QA methodologies

Automation testing

AI-based testing

API testing

Agile/Scrum

Team leadership

Stakeholder management

Tools

Selenium

Cypress

Playwright

AI automation frameworks

Dialogflow

Amazon Lex

Job description

Position Title: Testing Lead AI Voice Bot QA

Role Summary

We are seeking an experienced and detail-oriented Testing Lead to lead quality assurance initiatives for AI-powered voice bot solutions. The ideal candidate will have 10+ years of experience in software development, application support, and testing, with strong expertise in functional validation, automation, and AI-driven testing methodologies.

The Testing Lead will be responsible for generating detailed test cases based on Business Documents (BDs), collaborating closely with Operations and Product teams, and leading a team of 2 QA Engineers. This role will also focus on building AI-based test bots to automate testing of voice bots and validate business functionality, conversational flows, and customer experience.

Key Responsibilities

Test Planning & Quality Assurance

Analyze Business Documents (BDs), functional requirements, and business workflows to create detailed test cases, test scenarios, and test plans.
Define and execute end-to-end QA strategies for AI voice bot platforms.

Ensure complete testing coverage for:

o Functional testing
o Regression testing
o Integration testing
o User acceptance testing
o Conversational AI testing
o Business workflow validation

Validate voice bot intents, responses, escalation flows, APIs, and backend integrations.

Collaboration & Stakeholder Management

Work closely with:

Operations teams to understand business processes and customer interaction scenarios.
Product teams to validate requirements and acceptance criteria.
Development teams to track and resolve defects.

Participate in requirement gathering sessions, sprint planning, release reviews, and production support discussions.

Team Leadership

Lead and mentor a team of 2 QA Engineers.
Assign testing activities, review test deliverables, and ensure adherence to QA standards.
Drive continuous improvement in testing processes, automation, and reporting practices.

AI Automation & Voice Bot Testing

Design and develop AI-driven testing bots for automated validation of voice bot functionality.

Build automated frameworks to test:

o Conversational flows
o Intent recognition
o Response accuracy
o Business logic validation
o Error handling and escalation scenarios

Improve automation coverage and reduce manual testing effort through innovative QA solutions.

Production Support & Quality Monitoring

Support production deployments and post-release validations.
Analyze production issues and coordinate with support and development teams for resolution.
Monitor quality metrics, defect trends, and release readiness.

Required Qualifications

10+ years of experience in Software Development, Application Support, and Testing.
Strong expertise in QA methodologies, test strategy creation, and defect management.
Experience creating test cases from Business Documents (BDs) and functional requirements.
Experience testing AI Voice Bots, Chatbots, IVR systems, or Conversational AI platforms.
Strong experience with automation testing frameworks and AI-based testing approaches.
Hands-on experience with API testing, integration testing, and regression testing.
Experience leading QA teams and managing testing deliverables.
Strong analytical, communication, and stakeholder management skills.
Experience working in Agile/Scrum environments.

Preferred Skills

Experience with Conversational AI platforms such as Dialogflow, Amazon Lex, Microsoft Bot Framework, or similar.
Knowledge of NLP, speech-to-text, and voice recognition testing.
Experience with automation tools such as Selenium, Cypress, Playwright, or custom AI automation frameworks.
Exposure to cloud platforms and CI/CD pipelines.

Team Structure