Testing Analyst - C11

Citibank (Switzerland) AG; India; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG is seeking an experienced Test Manager to own testing projects within the GUAT department. You will define scope, allocate resources, schedule triage calls, perform testing, and publish key artifacts.

You will partner with Global IT, Business, and Operations to deliver high-quality products and maintain service standards. You will lead a team of 8+ resources, drive continuous process improvement, and foster collaboration with stakeholders to ensure ethical, transparent

Qualifications

• 7–9 years of experience in the testing lifecycle within the Investment Banking domain.
• Graduation in Computer Science, Engineering, Commerce, or a related field.
• Proven track record of leading testing projects and programs.
• Minimum 3 years of people management and team leadership.
• Proficiency with Jira and test management tools (Zephyr) is required.

Responsibilities

• Take end-to-end ownership of testing projects, including estimation, milestones, and UAT execution.
• Develop Test Plans, lead Test Readiness Reviews, track progress, and publish reports.
• Analyze large data sets to ensure test coverage and defect tracking.
• Collaborate with stakeholders across Global IT, Business, and Operations.
• Lead defect triage meetings and client calls with timely resolutions.
• Prepare MIS dashboards for senior leadership and function owners.
• Mentor a team of 8+ resources and foster a collaborative culture.
• Promote a diverse, inclusive, and high-performance work environment.

Skills

Project management

Communication

Analytical skills

Testing methodologies

Domain knowledge (Investment Banking)

Jira

Microsoft Office

Education

Bachelor's degree in Computer Science / Engineering / Commerce

Post-Graduate degree (MBA / MSc)

Tools

Jira

Zephyr

Excel

PowerPoint

SQL Developer

Selenium/UFT

Job description

The Test Manager will take full ownership of the success of testing projects within the Global User Acceptance Testing (GUAT) department. This role is responsible for defining test scope, deploying and managing resources, scheduling defect triage calls, performing testing and publishing key test artifacts. The successful candidate will interact closely with Global IT, Business, and Operations teams to deliver high-quality products to internal and external clients, ensuring all agreed service standards are met or exceeded. A strong commitment to continuous process improvement, operational efficiency, and a client-centric mindset is essential. The candidate is expected to foster a culture of the highest ethical standards, collaboration, and transparency within the team.

Primary Responsibilities

• Project Ownership: Take end-to-end ownership of testing projects, including test estimation, milestone planning, and UAT execution.
• Test Planning & Execution: Support Project Managers by contributing to comprehensive Test Plans, leading Test Readiness Reviews, tracking progress, and delivering Test Completion/Summary Reports and Defect Reports.
• Data-Driven Analysis: Manage, analyze, and synthesize vast data points (e.g., trade lifecycle data, financial instruments, and complex test metrics) to ensure comprehensive test coverage and accurate defect tracking.
• Stakeholder Collaboration: Work closely with business stakeholders, technology suppliers, and operational support teams to understand requirements, resolve issues, and identify areas for service improvement.
• Meeting & Triage Leadership: Lead defect triage and client calls, ensuring quick responsiveness and resolution of high-priority action items.
• Reporting & Dashboards: Prepare and present high-quality MIS dashboards for strategic meetings with function owners and senior leadership, providing a clear, strategic view of the testing process.
• People & Team Leadership: Manage and mentor a team of 8+ resources, ensuring accurate and timely execution of assigned tasks.
• Culture & Collaboration: Promote a diverse, inclusive, and collaborative work environment. Recognize, reward, and promote team members based on performance.

Key Skills & Competencies Essential (Must-Have)

• Project Management: Proficient in project management fundamentals, resource allocation, prioritization, risk assessment, and mitigation planning.
• Communication & Interpersonal Skills: Exceptional verbal and written communication skills, with a proven ability to negotiate, influence change, and liaise effectively with cross-functional and global teams.
• Analytical & Data Skills: Strong analytical and problem‑solving skills, with a demonstrated ability to handle and interpret vast data points and complex financial datasets.
• Domain Expertise: Solid understanding of the trade lifecycle, financial instruments, and core investment banking operations.
• Testing Methodologies: Adaptability to various testing methodologies (Agile, Waterfall, Iterative, etc.) and experience across different testing types (functional, regression, black-box, etc.).
• Tools: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) for reporting and presentation, Jira, Zephyr.

Desirable (Good-to-Have)

• Domain Exposure: Direct exposure to Capital market, including Transfer Agency functions.
• Automation & Technical Skills: Hands‑on experience or familiarity with Test Automation tools (e.g., Selenium, UFT, QTP), SQL Developer, and macros.
• Emerging Technologies: Experience or interest in leveraging Artificial Intelligence (AI) and machine learning concepts within testing lifecycles.
• Certifications: ISTQB or equivalent professional testing certifications.

Qualification & Experience Required (Must-Have)

• Education: Graduation / Bachelor’s Degree in Computer Science, Engineering, Commerce, or a related field.
• Experience: 7–9 years of experience in the testing lifecycle within the Investment Banking domain.
• Project Leadership: Proven track record of successfully leading testing projects.
• People Management: Minimum of 3 years of experience managing and leading teams.

Preferred (Good-to-Have) Education

• Post-Graduate Degree (e.g., Master's in Computer Science, MBA, or equivalent).

Job Family Group: Operations - Core

Job Family: Operations Project Management

Time Type:

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.