Territory Manager-Suvidha

IDFC FIRST Bank; Salem; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank is seeking a Territory Manager-Suvidha to source Home Loan and Suvidha LAP business from its existing customer base. The role emphasizes relationship management, cross-selling, and customer engagement with a focus on regulatory compliance.

The successful candidate will coordinate with internal teams, deliver high service standards, and achieve sales targets through strong customer relations and digital enablement. A BFSI background with retail lending is preferred.

Qualifications

• 2–7 years BFSI experience, preferably in retail lending and customer engagement.
• Role Level: Manager / Senior Manager.

Responsibilities

• Generate Home Loan/Suvidha leads through internal channels (branches, RM, call centres).
• Engage with existing customers to assess needs and offer Home Loan/Suvidha solutions.
• Conduct meetings to assess eligibility, financials, and documentation.
• Coordinate processing, documentation, and disbursement activities.
• Deliver timely support and personalized service to enhance satisfaction.
• Meet monthly/quarterly/annual sales targets through cross-sell initiatives.
• Track sales, pipeline, and market feedback for senior management.
• Ensure compliance with processes, audits, and regulatory norms.
• Coordinate with credit, operations, legal, and technical teams for loan processing.
• Maintain knowledge of Home Loan/Suvida products and documentation.
• Identify and convert opportunities within existing relationships.
• Promote digital enablement to fulfill needs holistically.
• Demonstrate strong communication, presentation, and interpersonal skills.

Skills

Relationship Mgmt

Cross-selling

Customer Engagement

Interpersonal Skills

Communication Skills

Education

Graduate Degree

Postgraduate Degree

Professional Certifications

Tools

CRM systems

Banking platforms

Job description

Job Requirements

Role/Job Title: Territory Manager-Suvidha

Function department: Suvidha LAP

Job Purpose

Territory Manager – Home Loan and Suvidha LAP, Direct is responsible for sourcing Home Loan/Suvidha business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms.

Key Responsibilities

Primary Responsibilities

• Generate Home Loan/Suvidha leads through internal channels including branches, relationship managers, call centres, and loan centres.
• Engage with existing customers to understand financial needs and offer suitable Home Loan/Suvidha solutions.
• Conduct customer meetings to assess eligibility, financial standing, and property documentation.
• Ensure smooth processing of applications, documentation, and disbursement coordination.
• Deliver timely support and personalized service to enhance customer satisfaction.
• Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives.
• Track and report sales performance, pipeline status, and market feedback to senior management.
• Ensure adherence to internal processes, audit guidelines, and regulatory compliance.
• Coordinate with credit, operations, legal, and technical teams for efficient loan processing.

Secondary Responsibilities

• Maintain strong knowledge of Home Loan/Suvida products, lending norms, and documentation.
• Identify and convert sales opportunities from existing customer relationships.
• Promote digital enablement to fulfill customer needs holistically.
• Demonstrate excellent communication, presentation, and interpersonal skills.
• Ensure effective cross-functional coordination and relationship management.
• Utilize banking systems and customer management platforms efficiently.

Education

• Graduate Degree: Any stream
• Postgraduate Degree: Any stream (preferred)
• Professional Certifications: Preferred but not mandatory

Experience

• 2–7 years of relevant experience in BFSI, preferably in retail lending and customer engagement.
• Role Level: Manager / Senior Manager