Territory Manager - LCO

airtel; Madurai District; On-site; INR 600,000 - 800,000; Full time

Job summary

Airtel is seeking a Territory Sales Manager to drive sales and customer service in Madurai District, Tamil Nadu. The role requires engaging with partners to boost market share and enhance business relationships. Responsibilities include optimizing sales networks, leading a territory team, and ensuring compliance with service standards.

The ideal candidate should have a graduate degree and 2+ years of sales experience in Telecom or FMCG. Key skills include sales techniques, problem-solving, and teamwork.

Qualifications

• 2+ years of experience in sales preferably Telecom/FMCG.

Responsibilities

• Drive revenue growth with partners and expand market footprint.
• Optimize sales and distribution network for better penetration.
• Enhance customer experience and ensure service compliance.
• Lead retailer network management and skill development.

Skills

Sales and marketing techniques

Proficiency in MS Office

Problem Solving

Analytical Skills

Communication Skills

Interpersonal Skills

Teamwork and Collaboration

Result Orientation

Customer Obsession

Positive Drive and Energy

Education

Full time graduate degree

MBA / PGDM (optional)

Job description

Territory Sales Manager – OWN

Designation: Territory Sales Manager

Function: D2C

Sub-Function: Homes

Level/Grade: Senior Executive

Position Description

The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires engaging with partners and fostering business relationships to enhance business for D2C.

Key Responsibilities & Accountabilities

• Drive revenue growth by focusing on new & existing partners and expanding the company's footprint within the territory.
• Optimize the sales and distribution network to enhance market penetration.
• Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets.
• Ensure brand visibility through organized go-to-market merchandising activities to drive gross & net adds.
• Maintain adequate stock levels of various components in the inventory within the territory.

Customer Experience

• Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
• Ensure compliance with policies and processes by the retail / distribution partners and ensure customer SLAs are met.
• Lead timely closure of service request loops & intervene and handle complaints in case of escalations.

Stakeholder Management

• Manage & expand retailer network through incentives, seamless grievance redressal and quality of service.
• Form partnerships and train retailers on product features / sales techniques / market positioning to strengthen the D2C business.
• Effectively implement active relationship management programs & negotiate agreements with partners to ensure mutually beneficial terms and conditions.
• Maintain industry best practices to enhance the efficiency and competitiveness of services. Collect feedback and generate regular reports for improved management.

People Management

• Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between D2C Zonal / Area managers of sales and service.
• Manage the team responsible for installing, servicing, and repairing structures and major components.
• Anchor trainings as required for team member development.
• Own and manage a strong people connects at all levels across the organization.
• Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies.

Knowledge, Certifications and Experience

• Education Qualification: Full time graduate degree, MBA / PGDM (optional)
• Total Experience: 2+ years of experience in sales preferably Telecom / FMCG

Key Interactions

• Internal: Zonal / Area Sales Managers & Field Sales Executives
• External: Channel Partners & Retailers / Distributors / Local Cable Operators

Skills and Competencies

• Technical Competencies: Proficiency in sales and marketing techniques; Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook.
• Leadership and Behavioural Competencies:
  • Problem Solving
  • Analytical Skills
  • Communication Skills (oral/written)
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Result Orientation
  • Customer Obsession
  • Positive Drive and Energy