Territory Manager- Delhi 1 & Nepal

Philips; Gurugram District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Philips is seeking a Territory Manager for Delhi 1 & Nepal with a focus on renewal management, customer retention and revenue growth. The role involves field and office coordination, renewal forecasting, and close collaboration with sales, delivery and account teams.

You will engage with customers to address issues, clarify pricing and terms, and drive renewal opportunities and expansions within existing accounts.

Responsibilities

• Develop renewal accounts and create short-term implementation plans to ensure satisfaction, retention, revenue growth and long-term relationships.
• Maintain renewal forecast data for accurate opportunity assessment and planning.
• Ensure current and expired accounts stay in good standing via follow-up and timely contract renewals.
• Resolve moderate complexity requests with sound judgment and creative solutions.
• Collaborate with sales, delivery and renewal teams to align with renewal objectives and drive expansions.
• Work with account teams and Sales AMs to identify renewal opportunities and customer expansion.
• Participate in customer calls to address issues and clarify pricing, terms and conditions.
• Monitor inquiry status and coordinate responses to ensure customer satisfaction and timely resolutions.
• Conduct business reviews to identify growth opportunities and deliver outstanding customer service during renewals.
• Engage with customers and internal teams to address inquiries and escalate as needed, ensuring smooth renewals.

Job description

Territory Manager- Delhi 1 & Nepal

Location: Gurgaon

Job Responsibilities

• Applies specialized knowledge to develop a list of identified renewal accounts, creates individual short-term implementation plans based on insights from customer needs and preferences to ensure continued satisfaction, retention, revenue growth, and foster long-term customer relationships.
• Works under limited supervision, maintains and updates renewal forecast data regularly to ensure accurate assessment of renewal opportunities for effective planning and decision-making.
• Ensures both current and expired customers' accounts remain in good standing through consistent follow-up and communication and prioritizes timely and efficient contract renewals to maximize revenue opportunities utilizing specialized knowledge.
• Resolves a wide range of moderate complexity requests in creative ways, demonstrating good judgment in selecting methods and techniques for obtaining solutions.
• Demonstrates specialized solution-selling expertise to cultivate internal relationships with sales and customer delivery teams, ensuring alignment with renewal and retention objectives through effective collaboration and coordination of efforts.
• Collaborates with account teams, business development, and customer delivery management teams to implement renewal strategies and identifies opportunities with Sales Account Managers and specialists for customer expansion within the existing base.
• Participates in customer calls and meetings to address outstanding issues, communicate the value of offerings and partnerships, and provide clarification on contractual pricing, terms, and conditions.
• Monitors inquiry status, coordinates responses with discernment to uphold customer satisfaction, utilizes complete judgment to address customer needs effectively and ensures timely and appropriate resolutions are provided.
• Conducts business reviews with customers to pinpoint growth opportunities and deliver outstanding customer service and support throughout the renewals process to ensure continued customer satisfaction.
• Engages with both external and internal customers to address advanced inquiries and issues, initiating dialogue with customer contacts, technical support, order management, and Area Sales Manager as needed.
• Delivers advanced customer service during the renewal process, compiles data on customer satisfaction and usage trends, identifies process improvement initiatives across maintenance renewals, software expansions, and new customer acquisitions and communicates feedback to sales and technical support.

Minimum required Experience

Minimum required Experience: Minimum 7 to 15 years of experience with Bachelor's in areas such as Sales, Customer Success, Customer Operations or equivalent OR no prior experience with Master's Degree.

Preferred Skills

• Data Analysis & Interpretation
• Stakeholder Management
• Process Improvements
• Customer Satisfaction Techniques
• Customer Relationship Management (CRM) Software
• Opportunity Management
• Contract Management
• Technical Presentations
• Business Acumen
• Financial Acumen
• Documentation & Reporting
• Escalation Management

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business.