Territory Manager-Car Loans

IDFC FIRST Bank; Junagadh; On-site; INR 500,000 - 750,000; Full time

Job summary

IDFC FIRST Bank is seeking a Territory Manager - Car Loans in India to drive new customer acquisition, promote car loan products, and ensure top-tier service delivery. The role emphasizes understanding customer needs, alignment with credit and SOPs, and contributing to portfolio growth.

The incumbent will engage directly with customers, mentor teams, and support digital enablement initiatives while meeting growth metrics and regulatory guidelines.

Qualifications

• Graduation in any discipline; postgraduate qualification preferred.
• 2–7 years of relevant sales experience, preferably in car loans or retail lending.
• Excellent English communication, both written and verbal.
• Understanding of car loan products and banking operations.
• Commitment to compliance and operational discipline.
• Ability to mentor and lead junior team members.
• Familiarity with digital banking tools and automation practices.

Responsibilities

• Acquire car loan customers within identified segment and catchment area.
• Meet and exceed monthly targets for new customer acquisition.
• Provide regular feedback to Relationship Managers on customer requirements and opportunities.
• Ensure adherence to selling norms and SOPs.
• Maintain compliance with internal policies and external guidelines.
• Ensure high-quality sourcing in line with credit and operations policies.
• Foster a team environment focused on digital enablement and growth.

Skills

Excellent English

Customer focus

Sales analytics

Knowledge of car loans

Digital banking tools

Leadership

Regulatory/compliance

Education

Graduate

Postgraduate preferred

Job description

Job Requirements

About the Role

The Territory Manager - Car Loans is responsible for acquiring new customers for car loans across designated regions in India. This role involves direct customer engagement, promoting car loan products, and ensuring high-quality service delivery. The role holder will analyze customer needs, ensure compliance with internal and external guidelines, and contribute to the bank's growth by disbursals and maintaining portfolio quality. Additionally, the role supports digital enablement and team development to meet the bank's strategic objectives.

Key Responsibilities

Primary Responsibilities

• Acquire car loan customers within the identified segment and catchment area.
• Meet and exceed monthly targets for new customer acquisition by analyzing transaction banking needs.
• Provide regular feedback to Relationship Managers on customer requirements and business opportunities.
• Ensure adherence to selling norms and standard operating procedures (SOPs) defined by the organization.
• Maintain strict compliance with internal policies and external regulatory guidelines.
• Ensure high-quality sourcing in line with the bank's credit and operational policies.

Secondary Responsibilities

• Foster a team environment focused on digital enablement to meet customer needs effectively.
• Drive initiatives aligned with the bank's rapid growth targets.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate qualification is preferred.

Experience

• 2 to 7 years of relevant experience in sales, preferably in car loans or retail lending.

Skills and Attributes

• Excellent verbal and written communication skills in English are essential.
• Customer-centric approach with a focus on service excellence.
• Ability to analyze customer needs and identify business opportunities.
• Knowledge of car loan products and banking operations.
• Commitment to compliance and operational discipline.
• Leadership and mentoring capabilities.
• Familiarity with digital banking tools and automation practices.

Key Success Metrics

• Loan disbursals
• Growth metrics
• File-to-disbursal conversion rate
• Third-party disbursal (TPD)
• Insurance penetration