Sales Manager - Car Loans

IDFC FIRST Bank; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IDFC FIRST Bank in Chennai seeks a Sales Manager for Car Loans to grow our retail banking portfolio. You will source loans from our existing customer base and internal channels, while coordinating with credit and operations teams to ensure smooth processing and high service standards.

The ideal candidate has 2–7 years in BFSI, strong communication and relationship skills, and a track record in selling banking products.

Qualifications

• Graduate Degree in any stream (preferred)
• Postgraduate Degree preferred
• Professional Certifications preferred but not mandatory
• 2–7 years of BFSI experience, preferably in retail lending and customer engagement

Responsibilities

• Generate Car Loans leads through internal channels and existing customer base.
• Engage with customers to understand needs and offer suitable Car Loans.
• Assess eligibility, financial standing, and required documentation.
• Coordinate processing, documentation and disbursement with internal teams.
• Meet sales targets through cross-sell initiatives and track performance.
• Coordinate with credit, operations, legal, and technical teams for smooth loan processing.
• Maintain strong knowledge of Car Loans products and lending norms.

Skills

Relationship management

Cross-selling

Customer engagement

Communication skills

Interpersonal skills

Education

Bachelor’s degree

Postgraduate degree

Certifications

Tools

Banking systems

Job description

Job Requirements

Role/ Job Title: Sales Manager – Car Loans

Business: Retail Banking

Function/Department: Retail Banking

Job Purpose

Sales Manager – Car Loans is responsible for sourcing Car Loans business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms.

Roles & Responsibilities

• Generate Car Loans leads through internal channels including branches, relationship managers, call centres, and loan centres.
• Engage with existing customers to understand financial needs and offer suitable Car Loans.
• Conduct customer meetings to assess eligibility, financial standing, and property documentation.
• Ensure smooth processing of applications, documentation, and disbursement coordination.
• Deliver timely support and personalized service to enhance customer satisfaction.
• Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives.
• Track and report sales performance, pipeline status, and market feedback to senior management.
• Ensure adherence to internal processes, audit guidelines, and regulatory compliance.
• Coordinate with credit, operations, legal, and technical teams for efficient loan processing.

Secondary Responsibilities

• Maintain strong knowledge of Car Loans products, lending norms, and documentation.
• Identify and convert sales opportunities from existing customer relationships.
• Promote digital enablement to fulfill customer needs holistically.
• Demonstrate excellent communication, presentation, and interpersonal skills.
• Ensure effective cross-functional coordination and relationship management.
• Utilize banking systems and customer management platforms efficiently.

Education

• Graduate Degree: Any stream
• Postgraduate Degree: Any stream (preferred)
• Professional Certifications: Preferred but not mandatory

Experience

• 2–7 years of relevant experience in BFSI, preferably in retail lending and customer engagement.
• Role Level: Manager / Senior Manager