Territory Business Executive (TBE), CRM

IN10 (FCRS = IN010) Novartis Healthcare Private Limited; Kerala; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Novartis Healthcare Private Limited in India seeks a Territory Business Executive to lead territory plans, build strong customer relationships, and drive multi-channel engagement across healthcare professionals. You will balance demand generation with strategic account management while ensuring compliance and ethical standards.

The role requires 2+ years in pharma sales, with preference for cardiology or specialty sales experience, and a solid scientific background to translate knowledge into

Qualifications

• Minimum 2+ years in pharmaceutical sales
• Cardiology or other specialty sales background preferred
• Strong scientific acumen and ability to translate clinical knowledge into value-based selling
• Knowledge of CGHS, ARMY, Railways, ESIC and state government accounts is a plus
• Excellent communication, negotiation and relationship-building skills
• Understanding/Knowledge of disease management and treatment protocols

Responsibilities

• Drive territory business plans to exceed sales and growth objectives
• Build and strengthen customer relationships to deliver impactful solutions
• Lead multi-channel engagement to maximize coverage and influence
• Ensure accurate reporting and resolve issues promptly
• Collaborate with cross-functional teams to optimize resources and forecasts
• Champion compliance and uphold Novartis’ ethical standards
• Monitor market trends and competitor activities to inform strategy
• Provide insights to enhance promotional effectiveness and territory performance

Skills

Commercial Excellence

Conflict Management

Cross-Functional Coordination

Customer Insights

Influencing Skills

Key Account Management

Professional Ethics

Education

B.Sc.

B. Pharma

Management degree

Job description

Job Description Summary

As a Territory Business Executive (TBE), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources, all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Job Description Key Responsibilities

• Drive territory business plans to exceed sales and growth objectives.
• Build and strengthen customer relationships to deliver impactful solutions.
• Lead multi-channel engagement to maximize coverage and influence.
• Ensure accurate reporting and resolve issues promptly.
• Collaborate with cross-functional teams to optimize resources and forecasts.
• Champion compliance and uphold Novartis’ ethical standards.
• Monitor market trends and competitor activities to inform strategy.
• Provide insights to enhance promotional effectiveness and territory performance.

Essential Requirements

• Science educational background is must, B.Sc., B. Pharma Management degree preferred Minimum 2+ years in pharmaceutical sales, preferably with a cardiology or other specialty sales background.
• Strong scientific acumen with the ability to translate clinical and product knowledge into value-based selling, effectively communicating differentiated patient and therapeutic benefits to healthcare professionals.
• Proven ability to drive prescription generation and achieve sales targets
• Additional requirement for Institutional TBE/Sr. TBE/ ASM – Understanding/Knowledge of CGHS, ARMY, Railways, ESIC and State Government accounts
• Strong knowledge of disease management and treatment protocols
• Ability to engage with healthcare professionals from the territory effectively
• Preferred experience with specialty as well as mass market product
• Excellent communication, negotiation and relationship-building skills

Commitment to Diversity and Inclusion / EEO paragraph

Novartis is committed to building an outstanding, inclusive work environment and diverse teams’ representative of the patients and communities we serve.

Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Skills Desired

Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.