Telesoft Labs Pvt. Ltd. Looking for Technical Support Engineer at Bengaluru, Karnataka

TELESOFT LABS PVT LTD.; Bengaluru; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

Join a dynamic team at a forward-thinking company as a Technical Support Engineer. This role is pivotal in ensuring clients receive top-notch assistance with their technical issues, from troubleshooting software and hardware problems to guiding them through solutions. You'll work in a collaborative environment, engaging with clients through various communication channels to resolve their concerns effectively. If you have a passion for technology and enjoy helping others, this position offers a fantastic opportunity to grow your career while making a meaningful impact in the tech community.

Qualifications

• Experience in technical support roles is essential.
• Hands-on experience with multiple OS environments is required.

Responsibilities

• Diagnose and troubleshoot technical issues for clients.
• Coordinate with teams to resolve issues promptly.
• Document technical knowledge and maintain client relationships.

Skills

Technical Support

Troubleshooting

Windows/Linux/Mac OS

Remote Desktop Applications

CRM Software

Communication Skills

Problem-Solving

Education

Proven work experience in IT support

Tools

Remote Desktop Applications

CRM Software

Job description

Responsibilities:

1. Research and identify solutions to software and hardware issues.
2. Diagnose and troubleshoot technical issues, including account setup and network configuration.
3. Coordinate with service providers and internal teams to fix issues in a timely manner.
4. Track computer system issues through to resolution, within agreed time limits.
5. Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
6. Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
7. Prioritize and manage several open issues at one time.
8. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
9. Document technical knowledge in the form of notes and manuals.
10. Maintain jovial relationships with clients.

Desired Profile:

1. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
2. Hands-on experience with Windows/Linux/Mac OS environments.
3. Good understanding of computer systems and other tech products.
4. Ability to diagnose and troubleshoot basic technical issues.
5. Familiarity with remote desktop applications and CRM software.
6. Excellent problem-solving and communication skills.
7. Ability to provide step-by-step technical help, both written and verbal.

Job Type: Full-time

Salary: ₹10,000.00 – ₹12,000.00 per month

Schedule:

Ability to commute/relocate:

• Bengaluru – 560010, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have knowledge of Hardware and Networking?