TELESOFT LABS PRIVATE LIMITED Looking for Technical Support Engineer at Bengaluru, Karnataka

TELESOFT LABS PRIVATE LIMITED; Bengaluru; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

Join a dynamic team as a Technical Support Engineer, where your skills in diagnosing and troubleshooting will shine. You'll be the go-to person for clients needing assistance with their tech issues, ensuring they receive prompt and effective solutions. This role offers the chance to work in a collaborative environment, tackling challenges daily and enhancing your technical expertise. If you're passionate about technology and enjoy helping others, this opportunity is perfect for you. Embrace the chance to grow your career in a supportive setting that values your contributions and fosters your professional development.

Qualifications

• Proven experience in technical support or similar roles.
• Hands-on experience with various OS environments.

Responsibilities

• Diagnose and troubleshoot technical issues for clients.
• Provide step-by-step technical help via phone, email, or chat.
• Document technical knowledge and prepare reports.

Skills

Technical Support Experience

Windows/Linux/Mac OS

Troubleshooting Skills

Remote Desktop Applications

CRM Software

Problem-Solving Skills

Communication Skills

Job description

Position: Technical Support Engineer

Work Location: Rajaji Nagar, Bangalore

No of Positions: 02

Immediate joiners preferred

Candidate Requirements:

1. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
2. Hands-on experience with Windows/Linux/Mac OS environments.
3. Good understanding of computer systems and other tech products.
4. Ability to diagnose and troubleshoot basic technical issues.
5. Familiarity with remote desktop applications and CRM software.
6. Excellent problem-solving and communication skills.
7. Ability to provide step-by-step technical help, both written and verbal.

Responsibilities:

1. Research and identify solutions to software and hardware issues.
2. Diagnose and troubleshoot technical issues, including account setup and network configuration.
3. Coordinate with service provider and internal teams to fix issues in a timely manner.
4. Ask customers targeted questions to quickly understand the root of the problem.
5. Track computer system issues through to resolution, within agreed time limits.
6. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
7. Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
8. Provide prompt and accurate feedback to customers.
9. Refer to internal database or external resources to provide accurate tech solutions.
10. Ensure all issues are properly logged.
11. Prioritize and manage several open issues at one time.
12. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
13. Prepare accurate and timely reports.
14. Document technical knowledge in the form of notes and manuals.
15. Maintain jovial relationships with clients.
16. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Job Types: Full-time, Fresher

Salary: ₹10,000.00 – ₹12,000.00 per month

Schedule:

Ability to commute/relocate:

• Bengaluru – 560010, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education: