Telemarketer

UK Student Helpline; Kerala; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading education consultancy in Kerala is seeking a Customer Service Executive to handle calls from prospective clients. Candidates should have at least a year of experience in telecalling and must communicate effectively in English, Hindi, and Malayalam. This role requires working UK shift hours and offers a competitive salary along with performance-based incentives.

Benefits

Competitive salary

Performance-based incentives

Friendly work environment

Training and support

Qualifications

• Minimum 1 year of experience in telecalling or customer service, preferably in education consultancy.
• Confident and persuasive with strong rapport-building skills.
• Must be able to work in UK shift timing (2:00 PM – 9:00 PM IST).

Responsibilities

• Handle inbound and outbound calls to clients/students.
• Explain services and programs clearly and professionally.
• Maintain accurate call logs and update CRM records.

Skills

Customer Service

Communication in English

Communication in Hindi

Communication in Malayalam

Persuasiveness

Listening Skills

Tools

MS Office

CRM Software

Job description

Overview

UK Student Helpline is a renowned provider of UK Immigration and Education services for UK aspirants in Kerala. With locations in the UK, Kochi, and Alappuzha, we offer comprehensive services including Visa Processing, University and Course Selection, Test preparation, Career Counselling, and Scholarship Guidance. Our mission is to support students in achieving their dreams of a successful career in the UK, guiding them from course selection to internship placements.

Responsibilities

• Handle inbound and outbound calls to prospective clients/students.
• Clearly explain services, programs, and offers in a professional manner.
• Maintain accurate call logs and update CRM records.
• Follow up with leads on a timely basis to ensure conversions.
• Provide excellent customer service, resolving queries with patience and clarity.

Qualifications & Skills

• Minimum 1 year of experience in telecalling / customer service (education consultancy experience preferred).
• Excellent communication skills in English, Hindi, and Malayalam (mandatory).
• Confident, persuasive, and good at building rapport with clients.
• Strong listening skills with the ability to handle objections.
• Ability to work in UK shift timing (2:00 PM – 9:00 PM IST).
• Basic computer knowledge and familiarity with MS Office/CRM software.

What We Offer

• Competitive salary and performance-based incentives.
• Friendly work environment with growth opportunities.
• Training and support to enhance your communication and sales skills.