Telecalling Team Leader - Spectrum Insurance - Delhi

Spectrum Insurance; Delhi; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading insurance firm in Delhi is seeking a Telecalling Team Leader to manage a team of telecalling executives. You will oversee customer care processes, ensure optimal performance, and drive improvements in service quality. Candidates need a Graduation degree and 1 to 6 years of experience in the Indian Life Insurance Industry. This full-time role offers a competitive salary ranging from ₹15000 to ₹35000 per month, along with additional incentives.

Benefits

Additional incentives

Qualifications

• 1 to 6 years of experience in the Indian Life Insurance Industry.
• Prior customer support or telecalling experience is advantageous.

Responsibilities

• Lead and manage a team of 10-15 telecalling executives.
• Set up and oversee the customer care process for optimal performance.
• Strategically manage operational responsibilities to meet goals.
• Identify opportunities for process improvement to enhance customer service.
• Utilize team talents effectively to achieve objectives.
• Develop team members and monitor their performance.

Skills

Strong command of English language

Leadership skills

Education

Graduation

Job description

Job Overview

Job Title: Telecalling Team Leader

Company Name: Spectrum Insurance Broking (p) Limited

Location: Burari, Delhi, Delhi

Salary: ₹15000 - ₹35000/month

Qualification: Graduation

Experience: 1 - 6 Years

Job Type: Full Time

Shift: Day Shift

Days of Work: 6 Days/week

Gender: Female

Join our dynamic team at Spectrum Insurance Broking (p) Limited as a Telecalling Team Leader and step into an environment of growth, excitement, and camaraderie. With opportunities for career advancement and a supportive work culture, Spectrum offers you the chance to lead and make an impact in the customer care domain.

Responsibilities

• Lead and manage a team of 10-15 telecalling executives.
• Set up and oversee the customer care process for optimal performance.
• Strategically manage operational responsibilities to meet goals.
• Identify opportunities for process improvement to enhance customer service.
• Utilize team talents effectively to achieve objectives.
• Develop team members and monitor their performance.
• Bring prior experience in team handling and life insurance expertise.

Qualifications and Experience

• Graduation is required.
• 1 to 6 years of experience in the Indian Life Insurance Industry.
• Prior customer support or telecalling experience is advantageous.

Skills

• Strong command of English language.
• Leadership skills to guide and motivate the team.

Salary & Benefits

The role of Telecalling Team Leader offers a competitive salary ranging from ₹15000 to ₹35000 per month.

Additional incentives are provided.

FAQs

Q: What is the role of a Telecalling Team Leader at Spectrum Insurance Broking?

A: As a Telecalling Team Leader, you will lead and manage a team of telecalling executives, oversee processes, and ensure optimal customer service.

Q: What qualifications are required for this position?

A: Applicants should have a Graduation degree.

Q: Is prior team handling experience necessary for this role?

A: Yes, candidates must have prior team handling experience and expertise in the Indian Life Insurance Industry.

Q: What is the salary range for this position?

A: The salary for the Telecalling Team Leader role ranges from ₹15000 to ₹35000 per month, with additional incentives.

Q: What is the work schedule for this role?

A: This is a full-time position with day shift timings, involving 6 working days per week.