Telecalling Executive by Amisha Gupta

Nobroker Technology Solutions Private Limited; Bengaluru; On-site; INR 428,000 - 574,000; Full time

Benefits offered by this job

Performance incentives up to INR 20,25

Job summary

NoBroker is hiring a Tele Calling Executive in Bengaluru. You will manage inbound and outbound calls, understand customer needs, and drive sales while ensuring top-notch service.

Strong communication and CRM skills are essential. The role follows a 6-day work week with incentives, health coverage, and clear career growth paths within NoBroker.

Qualifications

• Education: 10th, 12th, or Graduate candidates can apply.
• Freshers and those with customer service, telecalling, sales, or relationship-management experience may apply.
• English is mandatory; knowledge of additional languages is a plus.

Responsibilities

• Handle inbound and outbound calls for customer interactions and sales conversions.
• Understand customer requirements and provide suitable information and solutions.
• Build relationships through effective communication and timely follow-ups.
• Record customer interactions, leads, and outcomes in CRM and calling tools.
• Meet individual and team performance goals while following quality standards.
• Maintain professional communication to ensure a positive customer experience.

Skills

Verbal communication

Interpersonal skills

Customer service

Negotiation

MS Office/CRM

Education

Graduate

Higher secondary (12th)

Secondary (10th)

Tools

CRM

Calling tools

MS Office

Job description

Tele Calling Executive

Department: Sales & Customer Servicing
Location: Kaikondrahalli, Bengaluru
Position Type: Full-time
Salary Range: 4.28 LPA to 5.74 LPA (inclusive of variable components and based on relevant experience)

About NoBroker

NoBroker.com is India's leading brokerage-free real estate platform, connecting property owners, buyers, and tenants directly without intermediaries. Founded in 2014, NoBroker has grown into a leading PropTech company with a strong presence across major Indian cities.

Role Overview

We are looking for Tele Calling Executives who can effectively communicate with customers, understand their requirements, provide relevant solutions, and contribute to sales and customer satisfaction. The role involves handling both inbound and outbound calls and may include customer servicing, relationship management, lead follow-ups, and sales conversion.

Key Responsibilities

• Handle inbound and outbound calls for approximately 34 hours daily as part of a voice-based customer interaction process.
• Understand customer requirements and provide suitable information, solutions, and assistance related to NoBroker's property and services.
• Build strong customer relationships through effective communication, regular follow-ups, and timely resolution of queries.
• For sales-related interactions, pitch relevant NoBroker services, negotiate effectively, and convert qualified leads into customers.
• For customer-service interactions, act as a relationship manager for customers and ensure a smooth and satisfactory service experience.
• Maintain accurate records of customer interactions, leads, follow-ups, and conversions using internal CRM and calling tools.
• Adhere to company processes, quality standards, and customer-service guidelines.
• Work towards individual and team performance goals and contribute to overall business objectives.
• Ensure a positive customer experience through professional communication and effective problem-solving.

Perks & Benefits

• Performance Incentives: Up to 20,00025,000 per month, depending on role and performance.
• Health Insurance: 1 lakh group insurance per year, fully paid by the company.
• Career Growth: Opportunity to progress to Assistant Manager roles based on performance and experience.
• Promotions: Performance-based promotions, with regular performance reviews.
• Rewards & Recognition: Monthly recognition for high-performing employees.
• Team Engagement: Regular team activities, parties, and Annual Day celebrations.
• Employee Referral Program: Referral incentives for successful hires.

Eligibility & Skill Requirements

• Education: 10th, 12th, or Graduate candidates can apply.
• Candidates should not be currently pursuing any full-time, part-time, online, or distance-learning course.
• Experience: Freshers and candidates with relevant customer service, telecalling, sales, or relationship-management experience can apply.
• Excellent verbal communication and interpersonal skills.
• Customer-oriented approach with good listening and problem-solving abilities.
• For sales responsibilities, candidates should have good negotiation, persuasion, and target-oriented skills.
• Basic proficiency in MS Office, CRM, and calling tools.
• Languages: English is mandatory. Hindi, Kannada, Tamil, Telugu or Marathi will be an added advantage.
• Candidates should not be currently engaged in any real estate business or property brokerage.
• Candidates should be available for immediate joining.
• Age: 18 to 30 years.

Work Schedule

• 6-day working week
• Saturday and Sunday are working days.
• One rotational weekly off between Monday and Friday.
• Leaves are generally not approved during the first three months of joining, except in emergencies.

Why Join NoBroker?

Join a fast-growing PropTech company and gain experience across customer service, sales, relationship management, and real estate operations. The role offers performance-based incentives, structured career growth, employee recognition, and opportunities to take on greater responsibilities based on performance.