Telecalling Collections Site Lead, Bangalore

PhonePe; Bengaluru; Presencial; INR 2.000.000 - 3.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Life Insurance

Parental Support

Descripción de la vacante

PhonePe Limited in Bangalore seeks a Telecalling Collections Site Lead to drive regional collections strategy and tele-calling operations. You will oversee delinquent portfolios, manage spend and performance, and ensure compliance with collection processes while delivering a strong client experience.

The role requires an MBA/graduate with 10+ years in collections, experience in NBFCs/banks/fintech, and hands-on dialer operations.

Formación

• MBA/Graduate and above with at least 10 years experience in collections.
• Experience in NBFCs or Banks or Fintech is mandatory.
• Decision making, ability to work under pressure, and effective communication.
• Thorough understanding of all bucket’s collections.
• Experience in vendor management.
• Working knowledge of dialer operation.

Responsabilidades

• Managing the portfolio by strategizing and driving collections for the assigned region.
• Setting up and managing tele-calling for the product
• Controlling roll rates and recovery of overdue from the delinquent pool & controlling bucket-wise delinquencies.
• Driving compliance to collection processes and adherence to KPI.
• Drive higher resolution rates across buckets and review collections priorities for superior client experience.
• Develop and execute collection strategies based on exposure and delays in payment.
• Identify and improve collections processes for overall efficiency.
• Develop deep understanding of collections SOP and drive implementation.
• Design and implement Compliance & Controls for collections unit per regulatory guidelines.
• Daily monitoring and reviews of delinquent portfolio to inform location-level strategy.
• Create processes and monitoring policies to identify early warning signals on credit quality and defaults.
• Manage and drive unit productivity and performance via scorecards and programs.
• Design Customer Segmentation and Treatment Analysis, champion and challenger programs.

Conocimientos

Decision making

Work under pressure

Effective communication

Vendor management

Dialer operation

Educación

MBA or Graduate degree

Herramientas

Dialer software

Descripción del empleo

Telecalling Collections Site Lead, Bangalore

• Full-time

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Responsibilities:

• Managing the portfolio by strategizing and driving collections for the assigned region.
• Setting up and managing tele-calling for the product
• Responsible for controlling the roll rates and recovery of overdue from the delinquent pool &controlling bkt wise delinquencies.
• Driving the compliance to collection processes and adherence to KPI.
• Drive Higher resolution rates across buckets. Reviewing collections priorities to deliver superiorclient experience.
• Develop and execute collection strategies consistent with the nature of exposure and gravity ofdelays in payment.
• Identify, develop and continuously improve collections process to ensure overall efficiency
• Develop in an in-depth understanding collections SOP and drive implementation
• Accountable for designing and implementing Compliance & Controls for collections unit in linewith regulatory guidelines.
• Daily monitoring and regular reviews of delinquent portfolio to make location level strategy forsmooth operations.
• Create processes, reviews and monitoring policies to identify early warning signals on creditquality and defaults.
• Managing expense and lead systemic (technology) enhancements. Managing and driving units’ productivity and performance through balance scorecards/ performance enhancer programs.
• To design Customer Segmentation and Treatment Analysis, designing Champion and Challengerprograms.

• Must be MBA/Graduate and above and have at least 10 years experience in collections.
• Experience in New age NBFCs or Banks or Fintech is mandatory.
• Decision making, work under pressure, Effective communication
• Must have thorough understanding of all bucket’s collections.
• Decision making, work under pressure, Effective communication,
• Must have experience in vendor management.
• Working knowledge of dialer operation

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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