CCM - Purnia (Bihar)

PhonePe

Purnia

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Insurance Benefits

Wellness Program

Parental Support

Mobility Benefits

Retirement Benefits

Other Benefits

Job summary

PhonePe Limited in India seeks an experienced Collections Team Lead to head a cluster of Collection Executives and collaborate with third-party recovery agencies. You will drive KPIs such as resolution rates, delinquency buckets, and overall portfolio health while ensuring compliance with SOPs and regulatory guidelines.

The role demands 5+ years in collections, with 1-2 years in leadership, and a proven ability to motivate teams in a fintech or bank environment.

Qualifications

5+ years of experience in collections, with a minimum of 1-2 years in a team lead or supervisory role.
Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred.
Strong ability to lead and motivate a team.

Responsibilities

Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies.
Performance Monitoring: Drive the collections process for your assigned cluster and track KPIs such as resolution rates and delinquency buckets.
Delinquency Management: Own delinquency rates and recovery of overdue payments; implement strategies to control roll rates and reduce bucket delinquencies.
Strategy and Execution: Develop and execute collections strategies tailored to overdue accounts and portfolio health.
Compliance and Process Adherence: Ensure adherence to SOPs and regulatory guidelines.
Reporting and Analysis: Monitor the portfolio daily and present reports on performance and proposed solutions.

Skills

Leadership

Analytical Skills

Communication

Results-Oriented

Education

Bachelor's degree or equivalent

Job description

About PhonePe Limited

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday! And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Responsibilities

Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets.
Performance Monitoring: Drive the collections process for your assigned cluster. Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency.
Delinquency Management: Take ownership of the portfolio's delinquency rates and recovery of overdue payments within the cluster. Implement strategies to control roll rates and minimize bucket-wise delinquencies.
Strategy and Execution: Develop and execute collections strategies tailored to the specific nature of overdue accounts in your cluster. Analyze data and portfolio health to make informed decisions and improve collections effectiveness.
Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and regulatory guidelines.
Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges, and proposed solutions.

Functional Competencies

Leadership: Motivate and guide your team to achieve collections goals. Provide clear direction, regular feedback, and coaching to foster a high-performing team.
Analytical Skills: Use data to drive decision-making and identify opportunities for process improvements. Analyze collection trends and performance metrics to optimize strategies.
Communication: Communicate effectively with team members, senior management, and third-party agencies. Clearly articulate goals, expectations, and performance feedback.
Results-Oriented: Demonstrate a strong drive to achieve and exceed collections targets. Focus on delivering both short-term results and long-term milestones.

Qualifications And Attributes

Must be a graduate with at least 5
5+ years of experience in collections, with a minimum of 1-2 years in a team lead or supervisory role.
Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred.
Strong ability to lead and motivate a team.
Excellent decision-making skills and the ability to work effectively under pressure.
Proactive and effective communication skills.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process.