Telecalling

Trybotics; Hyderabad; On-site; INR 152,000 - 182,000; Full time

Benefits offered by this job

Certificate

Informal dress code

5 days a week

Job summary

Grarri Private Limited is seeking a Telecalling intern to enhance communication skills in English and Telugu while delivering customer support. You will make outbound calls, address queries, and ensure customer satisfaction.

Proficiency in MS-Excel will help maintain records of interactions and lead data. This in-office internship offers a 4-month duration with a stipend, training, and growth opportunities.

Qualifications

• MS-Excel proficiency to maintain customer interaction records.
• Strong English speaking and written communication skills.
• Proficiency in Telugu (spoken) and customer support mindset.

Responsibilities

• Make outbound calls to understand property requirements and timelines.
• Qualify leads and confirm interest; identify genuine prospects.
• Handle inbound queries and provide accurate property information.
• Record lead data and outcomes in MS Excel/CRM.
• Follow up with leads and share updates with the sales team.
• Escalate complex queries to the relevant team.
• Maintain timely records of all calls and lead status.
• Participate in training to improve product knowledge.
• Suggest improvements to lead qualification and customer experience.

Skills

English Proficiency (Spoken)

English Proficiency (Written)

Telugu Proficiency (Spoken)

Customer Support

Tools

MS-Excel

Job description

About the internship:

As a Telecalling intern at Grarri Private Limited, you will have the opportunity to hone your communication skills in both English and Telugu while providing excellent customer support. Your role will involve making calls to customers, addressing their queries, and ensuring their satisfaction with our services. Your proficiency in spoken and written English will be crucial in effectively conveying information and resolving issues. Additionally, your knowledge of MS-Excel will help in maintaining accurate records of customer interactions.

Key Responsibilities

• 1. Make outbound calls to leads to understand their property requirements, preferences, budget, location, and purchase timeline.
• 2. Qualify and confirm lead interest by understanding their needs and identifying genuine, relevant prospects.
• 3. Handle inbound calls, messages, and queries from customers professionally and provide accurate information about the relevant properties/projects.
• 4. Record and update lead information including customer requirements, call outcomes, feedback, and follow-up actions using MS Excel/CRM.
• 5. Follow up with interested leads at the appropriate time and ensure relevant updates or information are shared promptly.
• 6. Share customer feedback and lead insights with the sales/customer support team to help improve lead quality and conversion.
• 7. Escalate complex queries or high-intent leads to the relevant team member when required.
• 8. Maintain accurate and timely records of all calls, interactions, and lead status.
• 9. Participate in training sessions to improve communication skills, product knowledge, and understanding of the real estate market.
• 10. Suggest ideas to improve the lead qualification and customer experience process and contribute to overall business growth.

Who can apply:

Only those candidates can apply who:

• are available for full time (in-office) internship
• can start the internship between 3rd Sep'26 and 21st Oct'26
• are available for duration of 4 months
• have relevant skills and interests

Stipend:

INR₹ 15,000 /month

Deadline:

2026-10-21 23:59:59

Other perks:

• Certificate
• Informal dress code
• 5 days a week

Skills required:

• MS-Excel
• English Proficiency (Spoken)
• English Proficiency (Written)
• Telugu Proficiency (Spoken)
• Customer Support

About Company:

Grarri is a digital product agency, that brings together best-in-class design, technology, and marketing services to create, develop and sustain your brand and its digital presence. We are designers, strategists, technologists & spectral beings! We love to innovate and we are pretty proud of the work we have done for brands and organizations that we believe in. Our work in the creative industry has helped our clients build fresh and unique experiences for their customers.