Telecallers- Inbound BPO

Suja Consultancy; Thiruvananthapuram; On-site; INR 167,400 - 279,000; Full time

Job summary

A dynamic consultancy in Thiruvananthapuram is seeking a motivated Telecaller to join its inbound BPO team. The role involves handling incoming calls from customers, providing information, and assisting with inquiries to ensure a positive customer experience. The ideal candidate should have strong communication skills in English and Hindi, along with good listening capabilities.

Qualifications

• Excellent verbal and written communication skills in English and Hindi.
• Strong listening skills and the ability to empathize with customers.
• Proficient in using computers and various software applications.

Responsibilities

• Handle incoming calls from customers.
• Provide information and assist with inquiries.
• Ensure a positive customer experience.

Skills

excellent verbal and written communication skills in english and hindi

strong listening skills

ability to empathize with customers

proficient in using computers and various software applications

Job description

We are seeking a motivated and customer-oriented Telecaller to join our inbound BPO team. The ideal candidate will be responsible for handling incoming calls from customers, providing them with information, and assisting with their inquiries to ensure a positive customer experience.

Required Knowledge, Skills, and Abilities

• excellent verbal and written communication skills in english and hindi.
• strong listening skills and the ability to empathize with customers.
• proficient in using computers and various software applications.