Telecaller

Kidzonia International Preschool; Mumbai; On-site; INR 150,000 - 210,000; Full time

Job summary

Kidzonia International Preschool is seeking a Telecaller / Presales Executive to manage inbound and outbound calls, explain programs, schedule visits, and support admissions with strong communication. You will maintain lead follow-ups, update CRM, and coordinate with the center head and marketing team to improve conversion rates.

The role is full-time, center-based in Sanpada, Mumbai, with targets, data accuracy, and a patient, child-friendly approach.

Qualifications

• Excellent verbal communication and clear pronunciation in English and local language(s).
• Good listening and persuasive skills for parent interactions.
• Ability to explain preschool programs and admissions clearly.
• Comfort with data entry and CRM usage.

Responsibilities

• Handle inbound/outbound calls to parents and inquiries.
• Explain programs, age criteria, schedules and learning approach.
• Schedule campus visits, demos, and counseling sessions.
• Maintain accurate CRM records and lead status updates.
• Follow up with leads to nurture and convert to admissions.

Skills

Verbal communication

Active listening

English proficiency

Multilingual (local language)

Education

Graduate preferred

Tools

CRM software

MS Excel

Job description

Job Title: Telecaller / Presales Executive

Reporting To: City Sales Head

Location: HO- Sanpada

Job Summary

The Telecaller at Kidzonia Preschool is responsible for handling inbound and outbound calls to parents, providing accurate information about preschool programs, scheduling campus visits, and supporting the admissions process. The role focuses on parent engagement, lead conversion, and maintaining high standards of communication aligned with Kidzonia’s values and child-centric approach.

Make outbound calls to prospective parents from enquiry databases, walk-in leads, digital leads, and referrals.

Handle inbound calls from parents enquiring about admissions, programs, fees, timings, and facilities.

Follow up consistently with prospective parents to nurture leads and convert them into admissions.

Maintain a structured calling schedule to ensure timely follow-ups.

2. Admissions Support

Explain Kidzonia Preschool programs, curriculum, age criteria, schedules, and learning approach clearly to parents.

Provide accurate information on admission process, documentation, fees, and payment timelines.

Schedule school visits, demo classes, and counseling sessions with the center head.

Coordinate with the admissions and academic team to ensure smooth enrollment.

3. Parent Communication & Relationship Building

Build trust and rapport with parents through courteous, empathetic, and professional communication.

Address parent queries and concerns politely and patiently.

Maintain a positive brand image of Kidzonia Preschool during all interactions.

Ensure follow-up calls after school visits to capture feedback and encourage enrollment.

4. Data Management & Reporting

Update and maintain accurate records of calls, follow-ups, and lead status in CRM or admission software.

Track daily call logs, conversions, and pending follow-ups.

Prepare basic reports on enquiries, admissions conversions, and follow-up status.

Ensure confidentiality of parent and child information at all times.

5. Coordination & Support Activities

Coordinate with marketing teams regarding lead quality and campaign feedback.

Support admission events, open houses, and parent orientation programs.

Assist the center team during peak admission seasons.

Handle basic administrative tasks related to admissions when required.

6. Compliance & Quality Standards

Adhere to Kidzonia Preschool’s communication guidelines, policies, and values.

Follow call scripts, FAQs, and standard operating procedures.

Ensure ethical communication without misleading or pressurizing parents.

Maintain professionalism and emotional sensitivity while interacting with parents of young children.

Communication Skills

Excellent verbal communication skills in English and local language(s).

Clear pronunciation, pleasant voice, and confident phone etiquette.

Ability to explain concepts simply and convincingly.

Interpersonal Skills

Polite, patient, empathetic, and friendly approach.

Strong listening and persuasion skills.

Ability to handle objections and parent concerns calmly.

Technical & Functional Skills

Basic computer knowledge (MS Excel, CRM systems, email).

Ability to update records accurately and promptly.

Familiarity with telecalling or customer service tools is a plus.

Educational Qualifications

Minimum: Graduate preferred.

Background in education, customer service, or sales is an advantage.

Experience

0–3 years of experience in telecalling, admissions counseling, customer service, or sales.

Experience in preschool, school, or education sector preferred but not mandatory.

Work Conditions

Full-time, center-based role.

Target-oriented role with performance tracking.

Key Performance Indicators (KPIs)

Number of calls made per day.

Lead follow-up completion rate.

Conversion rate from enquiry to admission.

Parent satisfaction and feedback quality.

Accuracy of data entry and reporting.

Personal Attributes

Warm and child-friendly attitude.

High level of integrity and professionalism.

Ability to work under pressure during peak admission periods.