TechOps1-DE-CloudOpsAMS-SAP AMS SDM-Manager

Ernst & Young Advisory Services Sdn Bhd; Kolkata District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd in Kolkata seeks an SAP AMS SDM-Manager to lead global SAP operations and drive incident management, change control and continuous improvement. You will mentor teams, coordinate complex issues and collaborate with stakeholders across regions.

The role requires strong ITIL/ITSM knowledge, cross-functional leadership, and exceptional communication to manage on-call rotations and shift work across Australia, Asia, Europe and the Americas hours.

Qualifications

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• 8-10 Years of experience required in one or more areas within SAP functional areas preferably with Global client
• Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
• Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders
• Proven track record of successfully driving solutions in a complex, multi-platform environment
• Extensive in client management working with various regions in a global setting
• Depth of experience in setting up, growing, transforming, and delivering application management teams
• Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence
• Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization
• Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions
• Responsible for providing support within the SAP domain expert module for incidents, ensuring minimal disruption to operations.
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross-functional communication skills; experience in offshore/onshore model.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Responsibilities

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP solutions and designs.
• Develop and maintain documentation including configuration, user guides and test scripts.
• Mentor and train junior SAP functional and technical Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours)

Skills

Leadership

Stakeholder management

Communication

ITIL/ITSM

Cross-functional leadership

Education

Bachelor’s degree in related technology field

Tools

SAP

ITIL

ECC/S/4HANA

Job description

TechOps1-DE-CloudOpsAMS-SAP AMS SDM-Manager

Location: Kolkata

Other locations: Primary Location Only

Date: Sep 22, 2026

Requisition ID: 1685857

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

We are looking for an SAP Team Manager to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global companies through best-in-class solutions, automation and innovation.

To qualify for the role, you must have:

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• 8-10 Years of experience required in one or more areas within SAP functional areas preferably with Global client
• Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
• Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders
• Proven track record of successfully driving solutions in a complex, multi-platform environment
• Extensive in client management working with various regions in a global setting
• Depth of experience in setting up, growing, transforming, and delivering application management teams
• Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence
• Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization
• Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions
• Responsible for providing support within the SAP domain expert module for incidents, ensuring minimal disruption to operations.
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross-functional communication skills; experience in offshore/onshore model.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you’ll also have:

• Experience with both S/4HANA and ECC
• Strong knowledge of SAP integration points with other SAP cross modules like FICO, MM, SD, HR, PP and PM.
• SAP Certification in any functional domain
• Expertise in working with Onshore teams with good co-ordination and collaboration

What you will do:

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP solutions and designs.
• Develop and maintain documentation including configuration, user guides and test scripts.
• Mentor and train junior SAP functional and technical Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours)

What we look for

• A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.
• Opportunities to work with EY SAP application maintenance, practices globally with leading businesses across a range of industries.

What working at EY offers:

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.