TechOps1-DE-CloudOpsAMS-Basware-Manager

Ernst & Young Advisory Services Sdn Bhd; Dadri; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading global consulting firm is seeking a Basware Manager to provide application management support across various regions. Responsibilities include mentoring teams, collaborating with stakeholders, and resolving technical issues in Basware solutions. Ideal candidates should have experience with Basware and strong communication skills. Opportunities for career development and engagement in meaningful projects are offered.

Benefits

Support and coaching from colleagues

Opportunities to develop new skills

Freedom and flexibility in role management

Qualifications

• Experience as Level 2 or 3 Application Management Specialist.
• Ability to mentor and train junior team members.
• Strong communication and coordination skills with onshore teams.

Responsibilities

• Provide day to day Application Management support for Basware AP Applications.
• Lead and mentor the cross functional team fostering collaboration.
• Resolve complex technical issues including root cause analysis.

Skills

Experience with Basware

PL/SQL

Cloud software experience

Education

Basware Certification

Job description

Overview

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

We are looking for a Basware Manager to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing support across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global companies through best-in-class solutions, automation and innovation.

Responsibilities

• Provide day to day Application Management support for Basware AP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on Basware solutions and designs
• Develop and maintain documentation including configuration, user guides and test scripts
• Mentor and train junior Basware functional and technical Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques
• Keep abreast of industry trends, emerging technologies and Basware best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical Basware systems
• Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours)

Ideally, you’ll also have

• Experience with Basware
• Basware Certification
• PL/SQL (Certification would be a plus)
• Cloud software experience preferred
• Expertise in working with Onshore teams with good co-ordination and collaboration

What you will do

• Provide day to day Application Management support for Basware AP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on Basware solutions and designs
• Develop and maintain documentation including configuration, user guides and test scripts
• Mentor and train junior Basware functional and technical Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques
• Keep abreast of industry trends, emerging technologies and Basware best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical Basware systems
• Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours)

What we look for

• A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals
• Opportunities to work with EY application maintenance, practices globally with leading businesses across a range of industries

What working at EY offers

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.