TechOps Engineer

DAZN; Hyderabad, Manchirevula; Presencial; INR 1.200.000 - 2.300.000; Jornada completa

Descripción de la vacante

DAZN Hyderabad is seeking a TechOps Engineer to ensure reliability, performance, and readiness of production systems for a digital streaming platform. You will blend production operations, cloud engineering, incident management, observability, automation, and stakeholder communication in a 24x7 environment.

Join DAZN Hyderabad to work on cutting-edge sports streaming technology, collaborate with talented engineers, and contribute to live and on-demand experiences for millions of fans globally.

Formación

• Experience operating production systems in a cloud environment, preferably AWS.
• Working knowledge of GitHub, Terraform, SQL, APIs, and CI/CD/deployment concepts.
• Practical experience with observability and monitoring platforms such as Coralogix, New Relic, Grafana, and cloud monitoring tools.
• Strong incident-management experience, including handling P1/P2 or other high-severity issues.
• Familiarity with ITIL processes and tooling such as Jira.
• Scripting experience, particularly Python; exposure to AI/LLM tools and automation is desirable.
• Experience in digital media, streaming, OTT, or other high-availability consumer platforms is highly valuable.
• Strong written and verbal communication skills, including the ability to communicate technical issues to non-technical and senior stakeholders.
• Willingness to participate in a 24x7 operational roster, including nights, weekends, and on-call support.

Responsabilidades

• Manage production operations, service reliability, availability, SLAs/KPIs, and customer-impacting issues.
• Operate and troubleshoot AWS cloud services, Terraform infrastructure, and GitHub-based deployments.
• Monitor and improve observability using Coralogix, New Relic, Grafana, and AWS monitoring tools.
• Lead incident, problem, and change management, including RCA, escalations, and post-incident actions.
• Develop Python/script-based automation and leverage AI/LLMs for operational efficiency and incident analysis.
• Drive continuous service improvement through monitoring, automation, runbooks, resilience, and stakeholder management.

Conocimientos

AWS

GitHub

Terraform

SQL

CI/CD

Observability

Incident management

Python

ITIL

Jira

Herramientas

Coralogix

New Relic

Grafana

CloudWatch

Jira

Descripción del empleo

Department: 61-685 - Technology - DAZN X

Employment Type: Permanent - Full Time

Location: India - Hyderabad

Reporting To: Rakesh Eshwara Pragada

Description

A TechOps Engineer is responsible for the reliability, performance, and operational readiness of production systems supporting a digital streaming platform. The role combines production operations, cloud engineering, incident management, observability, automation, and stakeholder/customer communication in a 24x7 environment.

Why Join DAZN?

Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.

Key Responsibilities

• Manage production operations, service reliability, availability, SLAs/KPIs, and customer-impacting issues.
• Operate and troubleshoot AWS cloud services, Terraform infrastructure, and GitHub-based deployments.
• Monitor and improve observability using Coralogix, New Relic, Grafana, and AWS monitoring tools.
• Lead incident, problem, and change management, including RCA, escalations, and post-incident actions.
• Develop Python/script-based automation and leverage AI/LLMs for operational efficiency and incident analysis.
• Drive continuous service improvement through monitoring, automation, runbooks, resilience, and stakeholder management.

Skills, Knowledge & Expertise

• Experience operating production systems in a cloud environment, preferably AWS.
• Working knowledge of GitHub, Terraform, SQL, APIs, and CI/CD/deployment concepts.
• Practical experience with observability and monitoring platforms such as Coralogix, New Relic, Grafana, and cloud monitoring tools.
• Strong incident-management experience, including handling P1/P2 or other high-severity issues.
• Familiarity with ITIL processes and tooling such as Jira.
• Scripting experience, particularly Python; exposure to AI/LLM tools and automation is desirable.
• Experience in digital media, streaming, OTT, or other high-availability consumer platforms is highly valuable.
• Strong written and verbal communication skills, including the ability to communicate technical issues to non-technical and senior stakeholders.
• Willingness to participate in a 24x7 operational roster, including nights, weekends, and on-call support.