TechOps-DE-CloudOpsAMS-DuckCreek-Senior

EY; Coimbatore District; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A global professional services firm is seeking an experienced Duck Creek Support professional to manage and enhance support projects. Candidates should have 6 to 8 years of experience, proficiency in Core Java and Spring Boot, and excellent leadership and communication skills. A dynamic work culture and opportunities for continuous learning are offered, with roles located in Coimbatore, Tamil Nadu.

Benefits

Continuous learning opportunities

Leadership development

Diverse and inclusive culture

Qualifications

• 6 to 8 years of experience in Duck Creek Support.
• Experience in Production support Projects.
• Understanding of service management as per ITIL.

Responsibilities

• Manage support projects for Duck Creek.
• Maintain and support Duck Creek project enhancements.
• Conduct testing and manage deployments.

Skills

Duck Creek framework knowledge

Core Java

Spring Boot

Business communication skills

Leadership skills

Client facing experience

Service-now

JIRA

soap-ui

eclipse IDE

SVN

Jenkins

Education

ITIL 4 certification

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Career Family Duck Creek – Support

• Duck Creek Support with 6 to 8 years of exp.

The opportunity

• Duck Creek Support with 6 to 8 years of exp.

Your key responsibilities

• Duck Creek Support and Maintenance (Senior 6-8 years) has the prior experience to manage support projects.
• Proficient in maintaining and supporting Duck Creek project, enhancements, conducting testing, and managing deployments.
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in Production support Projects
• Proactive monitoring.
• Manages middleware applications which have various interfaces including DuckCreek system (preferable).

Skills and attributes for success

• Deep understanding and experience of Duck Creek framework, implementation and components
• Experience in Core Java and Spring Boot.
• Excellent business communication skills
• Should have understanding and experience of software development best practices.
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAs and estimator tools.
• Should have worked on incident management , problem management and release management.
• Should have idea on SDLC life cycle along with release planning and management.

To qualify for the role, you must have

• Service management knowledge as per ITIL.
• Good communication and resource management skills.

Certification:

• ITIL 4 certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.