Technology Support Lead - Equities

J.P. Morgan; Bengaluru; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading financial services firm seeks a Technology Support Lead in Bengaluru to innovate technology operations. This role emphasizes operational stability and problem resolution in technology services, requiring 12+ years in IT support. Candidates should demonstrate strong troubleshooting skills, proficiency in monitoring tools, and the ability to work collaboratively in a team environment.

Qualifications

• 12+ years of experience in IT service support.
• Experience managing applications or infrastructure.
• Extensive knowledge of database handling.
• Proficient in monitoring tools and techniques.

Responsibilities

• Provide end-to-end application service delivery.
• Monitor production environments for anomalies.
• Lead incident and change management.

Skills

Troubleshooting skills

Collaboration

Critical thinking

Knowledge of programming languages

Tools

Observability tools

Monitoring tools

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in the Commercial & Investment Bank's Equities tech team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 12+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Extensive knowledge of Data Base and Date Handling
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Working knowledge in one or more general purpose programming languages (Unix Shell, Python) plus an interest in learning other coding languages and skills as needed
• Have ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Demonstrates knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud