Technology Operations Analyst

Accurate Background India Private Limited; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accurate Background India Private Limited is seeking a Technology Operations & Atlassian Reporting Analyst in Hyderabad to partner across Technology, Product, Finance, and PMO teams. You will manage Jira/JSM tickets, maintain dashboards, and support governance reporting across CAPEX and knowledge management platforms.

The role emphasizes automation, cross-functional collaboration, and governance reporting to improve operational visibility.

Qualifications

• Experience operating Jira/Jira Service Management and related Atlassian tools.
• Ability to build and maintain dashboards using Power BI and Excel.
• Knowledge of CAPEX reporting and financial governance processes.
• Strong cross-functional coordination across technology and finance teams.

Responsibilities

• Manage and triage Jira/JSM tickets and monitor queues against SLAs.
• Prepare and maintain CAPEX reporting packages; validate Jira data for capitalization.
• Administer SharePoint sites and governance documentation; maintain reporting artifacts.
• Develop recurring operational reports and executive dashboards from Jira, SharePoint, Excel, and Power BI.
• Explore AI-enabled automation to streamline reporting workflows and ensure accuracy of outputs.
• Coordinate with Technology, Product, Finance, PMO and vendor teams; track key deliverables.

Skills

Jira

Jira Service Management

Confluence

Power BI

SharePoint

Tools

Excel

Job description

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Technology Operations & Atlassian Reporting Analyst

The Technology Operations & Atlassian Reporting Analyst serves as a critical operational partner across Technology, Product, Finance, and PMO teams.

Atlassian Platform Operations

• Manage and triage incoming Jira and Jira Service Management tickets.
• Monitor ticket queues and ensure adherence to SLAs.
• Coordinate with Technology, Product, Infrastructure, Security, and Application teams to route and resolve tickets.
• Maintain Jira project configurations, workflows, issue types, fields, dashboards, and permissions.
• Support Confluence space administration, documentation management, and knowledge-base maintenance.
• Assist with user provisioning, access reviews, and license administration.
• Track and report on ticket volumes, trends, SLA performance, and backlog health.
• Support Atlassian governance initiatives and platform standardization efforts.

CAPEX Reporting & Financial Governance

• Prepare and maintain monthly CAPEX reporting packages.
• Validate Jira data used for capitalization reporting.
• Ensure CAPEX-related fields are completed accurately and consistently.
• Partner with Engineering Managers, Product Managers, and Finance teams to resolve data quality issues.
• Support monthly audit reviews and CAPEX compliance activities.
• Create and maintain dashboards that provide visibility into CAPEX utilization and project investment tracking.
• Help automate data collection and reporting processes using Jira and Microsoft tools.

SharePoint & Knowledge Management

• Manage Technology SharePoint sites and document libraries.
• Maintain project repositories, operational documentation, governance materials, and reporting artifacts.
• Ensure documents remain current, organized, and easily accessible.
• Support creation of collaboration workspaces for strategic initiatives and cross-functional programs.

Reporting & Analytics

• Develop recurring operational reports and executive dashboards.
• Consolidate information from Jira, SharePoint, Excel, and Power BI.
• Produce weekly and monthly KPI reports for leadership.
• Analyze trends and identify opportunities for process improvement.
• Support audit, compliance, and governance reporting requirements.

AI Enablement & Automation

• Use Microsoft Copilot and other approved AI tools to summarize information, draft operational content, analyze trends, and streamline routine reporting tasks.
• Identify opportunities to apply AI and automation across Jira, SharePoint, Microsoft 365, and reporting workflows.
• Validate AI-generated outputs for accuracy, completeness, confidentiality, and alignment with company policies.
• Support documentation, adoption, and responsible-use practices for AI-enabled operational processes.

Cross-Functional Coordination

• Act as liaison between Technology, Product, Finance, PMO, Infrastructure, Security, and vendor teams.
• Follow up on outstanding actions and track key operational deliverables.
• Coordinate operational governance meetings and prepare supporting materials.
• Maintain action logs, RAID logs, and operational trackers.
• Support strategic initiatives and special projects as assigned.

The Accurate Way

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. Take ownership. Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best. Be open. Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences. Stay curious. Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve. Work as one. Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

Equal opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Right to Work

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.