TECHNO FUNCTIONAL CONSULTANT L2(CONTRACT)

Wipro Technologies; Hyderabad; On-site; INR 2,539,000 - 3,041,000; Full time

Job summary

Wipro Technologies in Hyderabad seeks a Techno Functional Consultant for ServiceNow development, architecture, and AI/ML engineering. You will drive integrations, automation, and complex configuration across enterprise modules, collaborating with stakeholders to define technical requirements and solutions.

The role emphasizes AI governance, secure design, and scalable engineering in a large digital transformation context.

Qualifications

• 8+ years in ServiceNow development.
• 5+ years in ServiceNow architecture/platform engineering.
• 3+ years in AI/ML engineering.
• Experience with enterprise AI solutions in production environments (NowAssist LLM + Claude Anthropic LLM).
• Knowledge on AWS is an added advantage.
• Experience with ServiceNow AI governance, compliance, and security frameworks.

Responsibilities

• Execute required customizations and configuration changes across multiple modules within the existing system and support implementation of business processes.
• Conduct requirement-gathering discussions and workshops with stakeholders to translate functional requirements into technical requirements.
• Assist in feasibility analysis by reviewing functional documents and preparing impact summaries for changes.
• Contribute to solution design by identifying customization requirements across modules and linking to technical requirements.
• Design integration and data flow across multiple applications, and assess data movement.
• Analyse performance issues and optimise configurations, queries, or integrations.
• Create detailed functional and technical documentation including design and process documents.

Skills

ServiceNow Integrations

Automation

AI/ML Engineering

Requirement Gathering

Solution Design

AWS

NowAssist LLM

Claude Anthropic LLM

Tools

AWS

NowAssist LLM

Claude Anthropic LLM

Job description

TECHNO FUNCTIONAL CONSULTANT L2(CONTRACT)

City: Hyderabad

State/Province: Telangana

Posting Start Date: 9/25/26

Job Description

Role Purpose

Execute required customizations, apply configuration changes across multiple modules within the existing system and support implementation of business processes.

Requirement Gathering: Conduct requirement-gathering discussions and workshops with internal and client stakeholders to understand functional requirements and convert them into technical requirements in line with project goals.

Feasibility Analysis: Assist in feasibility analysis by reviewing functional documents, noting preliminary constraints, and preparing impact summaries for potential changes.

Solution Design: Contribute to solution design by identifying customisation requirements across multiple modules, basis understanding of functional requirements and its linkage to technical requirements.

Configuration and Customisation: Execute required customizations, apply configuration changes across multiple modules within the existing system and support implementation of business processes.

Technology Harmonisation: Participate in integration design for multiple modules and assess the data flow between multiple applications.

Troubleshooting and optimisation: Analyse performance issues and optimise configurations, queries, or integrations across multiple applications.

Documentation: "Create detailed functional and technical documentation including design documents and process documents."

The Senior Engineer will be responsible for designing, deploying, governing, and supporting enterprise-scale AI platforms leveraging, MCP Servers, Generative AI, Agentic AI, multi-agent orchestration frameworks, enterprise integrations, and automation platforms. The role will focus on building secure, scalable, and resilient AI ecosystems that enable intelligent agents, copilots, workflow automation, business process orchestration, and AI-powered enterprise services.

WO Rate:250k

Experience:

• 8+ years in ServiceNow development experience.
• 5+ years in ServiceNow architecture/platform engineering.
• 3+ years in AI/ML engineering.
• Experience in working with enterprise AI solutions in production environments [using NowAssist LLM + Claude Anthropic LLM].
• Knowledge on AWS is an added advantage.
• Experience with ServiceNow AI governance, compliance, and security frameworks.

Mandatory Skills: ServiceNow Integrations and Automation. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.