TECHNO FUNCTIONAL CONSULTANT L1

Wipro; Coimbatore District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Wipro is seeking a mid‑level professional to bridge client functional and technical requirements at the module level, outlining technical specifications, performing basic configuration, and addressing initial system issues. You will contribute to ensuring smooth ITSM processes within ServiceNow and support documentation efforts.

The role emphasizes implementation support, basic customization, and collaboration with cross-functional teams to deliver reliable module performance.

Qualifications

• 5-8 years of relevant experience in IT service management.
• Proficiency in ServiceNow ITSM and basic configuration.

Responsibilities

• Bridge functional and technical requirements for a module.
• Assist in outlining technical specifications and basic configurations.
• Support integration testing by validating interface behaviour and identifying issues.
• Troubleshoot and optimize module performance or configuration issues.
• Prepare user documentation and testing artefacts for the module.

Skills

ServiceNow ITSM

Job description

The purpose of this role is to bridge client's functional and technical requirements at the module level by assisting in outlining technical specifications, performing basic configuration, and troubleshooting initial system issues.

Job description

Role Purpose

The purpose of this role is to bridge client's functional and technical requirements at the module level by assisting in outlining technical specifications, performing basic configuration, and troubleshooting initial system issues.

Areas of Responsibility

• Requirement Gathering-Understand the functional requirements and assist in translating these into technical specifications.
• Configuration and Customisation-"Assist in performing coding, configuration, and minor customisations as per defined design and development standards."
• Technology Harmonisation-Support integration testing by validating interface behaviour and identifying basic issues.
• Troubleshooting and optimisation-Support troubleshooting activities and help resolve basic technical issues related to performance or configuration of a specific module.
• Documentation-Assist in preparing user documentation, configuration notes, and testing artefacts for a specific module.

Mandatory Skills

ServiceNow - IT Service Management .

Experience

Experience: 5-8 Years
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