Technique Facility Maintenance Services Pvt. Ltd. Looking for Helpdesk Executive at Bengaluru, [...]

Technique Facility Maintenance Services Pvt. Ltd.; Bengaluru; On-site; INR 1,50,000 - 2,50,000; Full time

Job summary

A leading facilities management company in Bengaluru is seeking a Helpdesk Executive. The role requires 2+ years of experience in a helpdesk environment, strong communication skills, and attention to detail. Responsibilities include logging interactions, following up with employees, and managing training room bookings. This is a full-time position with a salary range of ₹150,000 to ₹250,000 per year.

Qualifications

• 2+ years of experience in a helpdesk or support role.
• Ability to communicate procedures clearly.
• Experience with helpdesk tracking tools is a plus.

Responsibilities

• Explain procedures to employees verbally or in writing.
• Log help desk interactions and ensure follow-up.
• Document problems and requests in the Helpdesk tracker.
• Manage training room bookings and respond to service requests.

Skills

Communication skills

Problem-solving

Attention to detail

Education

Any Graduate

Job description

Helpdesk Executive

Qualification: Any Graduate

Experience: 2+ Years

Location: Alstom – Embassy Prime

Responsibilities:

• Explain simple procedures in writing or verbally.
• Log all help desk interactions.
• Follow up with employees and associates to ensure issues are resolved.
• Redirect problems to the appropriate resource.
• Identify and escalate urgent situations.
• Track, route, and document problems and requests in the Helpdesk tracker.
• Note down meeting requests and ensure arrangements are made on time.
• Maintain tickets in the tool and present reports in the Monthly Management Review (MMR).
• Manage training room bookings and maintain the tracker.
• Respond to common service requests by providing necessary information.
• Act as the routine contact point for support requests.

Job Type: Full-time

Salary: ₹150,000.00 – ₹250,000.00 per year

Additional Details:

• Must be able to reliably commute or plan to relocate to Bangalore, Karnataka before starting work.