Technical Support Specialist III

Johnson Controls; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Johnson Controls in Pune, India seeks a Technical Support Specialist III to provide first-level technical assistance to customers via phone and email. You will troubleshoot issues, document resolutions, and escalate complex problems to Level 2 engineers as needed.

The role requires an engineering degree and 4–9 years of experience in troubleshooting, with strong communication skills and proficiency in Excel/Outlook.

Qualifications

• A degree in engineering is a must (BE/B.Tech/M.Tech/BCA/MCA/BSc IT/Cs)
• 4–9 years of experience in technical troubleshooting
• Ability to work in shifts across US time zones (IST evenings/nights)
• Strong verbal and written communication skills
• Proficiency in MS Excel and Outlook

Responsibilities

• Provide technical and application support via phone and email.
• Understand reported issues and provide accurate resolutions with complete documentation.
• Troubleshoot realtime cases using knowledge-based articles.
• Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 if needed.
• Collaborate with Level 2 Engineers and contribute to SOPs and updates.
• Manage cases in Salesforce and meet SLAs and FCR targets.

Skills

Communication

Analytical thinking

Problem solving

Teamwork

Education

BE/B.Tech/M.Tech in Engineering

Tools

Salesforce

Excel

Outlook

Job description

## Technical Support Specialist IIIApply: Pune-Maharashtra-India: Full time: Posted Today: End Date: October 23, 2026 (23 hours left to apply): WD30282057**Job Description:****About Johnson Controls**At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission **What you will do:**We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team. The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a good understanding of technical systems, and a passion for problem-solving. **How you will do it:*** Provide technical and application support via phone and email in a professional and timely manner* Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation* Develop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot realtime cases, including the correct use of knowledge-based articles* Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary* Works closely with Level 2 Engineers/team to solve complex problems and provide customers with all-inone support and solution experience* Contributes to SOPs, new procedures and updates as needed* Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager**What we look for:*** A degree in engineering is a must, preferably B.E / B.Tech / M.Tech/BCA/MCA/Bsc (IT/Cs)* Proven experience of 4- 9 years in technical troubleshooting.* Ability to work in shifts: all time zone in US (primarily 6.30 pm to 3.30am IST)* Good verbal and written communication skills* Basic level of proficiency in Microsoft Office Excel and Outlook* Good interpersonal and problem-solving skills* Ability to work independently and / or in a team environment **How will you do it?** * Good interpersonal and problem-solving skills* Ability to work independently and / or in a team environment