Technical Support Specialist

Johnson Controls; Pune District; Vor Ort; INR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

Johnson Controls in Pune, India, is seeking a detail-oriented Technical Support Specialist to provide first-level technical assistance to customers via phone and email. You will troubleshoot issues, document resolutions, and escalate complex cases to Level 2 when needed, while meeting SLA and FCR targets.

The role requires a engineering degree and 4–9 years of experience in technical troubleshooting, with willingness to work in IST night shifts to align with US time zones.

Qualifikationen

• Engineering degree required; BE/BTech/MTech or IT/Cs equivalent.
• 4–9 years of technical troubleshooting experience.
• Willingness to work in shifts matching US time zones (IST evenings/NOC).
• Good verbal and written communication skills; able to document resolutions clearly.

Aufgaben

• Provide first-level technical and application support via phone and email.
• Understand reported issues and document accurate resolutions with evidence.
• Troubleshoot and escalate unresolved issues to Level 2 engineers as needed.
• Follow SOPs, meet SLA and First Call Resolution targets.
• Update knowledge base and SOPs regularly; collaborate with Level 2 as required.

Kenntnisse

Verbal communication

Written communication

Analytical thinking

Problem solving

Teamwork

Ausbildung

Engineering degree (BE/BTech/MTech) or IT/Cs (BCA/MCA/BSc IT/CS)

Tools

Salesforce

Microsoft Excel

Outlook

Jobbeschreibung

## Technical Support SpecialistApply: Pune-Maharashtra-India: Full time: Posted Today: End Date: October 10, 2026 (1 day left to apply): WD30281859**About Johnson Controls**At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission **What you will do:**We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team. The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a good understanding of technical systems, and a passion for problem-solving. **How you will do it:*** Provide technical and application support via phone and email in a professional and timely manner* Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation* Develop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot realtime cases, including the correct use of knowledge-based articles* Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary* Works closely with Level 2 Engineers/team to solve complex problems and provide customers with all-inone support and solution experience* Contributes to SOPs, new procedures and updates as needed* Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager**What we look for:*** A degree in engineering is a must, preferably B.E / B.Tech / M.Tech/BCA/MCA/Bsc (IT/Cs)* Proven experience of 4- 9 years in technical troubleshooting.* Ability to work in shifts: all time zone in US (primarily 6.30 pm to 3.30am IST)* Good verbal and written communication skills* Basic level of proficiency in Microsoft Office Excel and Outlook* Good interpersonal and problem-solving skills* Ability to work independently and / or in a team environment **How will you do it?** * Good interpersonal and problem-solving skills* Ability to work independently and / or in a team environment Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.