Technical Support Specialist

Hitachi India Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Hitachi Energy India Limited in Bengaluru invites a mid-level Global Technical Specialist to lead technical design and demonstrations of SCADA/EMS/GMS/DMS/OMS solutions. You will map customer requirements to the Hitachi portfolio, participate in bid activities, and develop compelling demos for workshops and proof of concepts.

The role requires 5+ years in IT/OT integration for utilities or with system integrators, strong analytics, and excellent presentation skills to engage diverse customer

Qualifications

• Bachelor’s or Master’s degree in computer science or software engineering.
• Minimum 5 years in IT/OT integration for electric utilities or with system integrators in the utility domain.
• Experience with advanced applications in electric utilities and IT security.

Responsibilities

• Qualify opportunities by matching requirements to Hitachi Energy Network Control Solutions.
• Present and demonstrate solutions to customers.
• Design technical solutions for customers and participate in bids.
• Develop demo scenarios for customer demos and proof of concepts.
• Understand customer challenges through visits and meetings and map them to our portfolio.

Skills

Analytical skills

Presentation skills

Customer requirement mapping

Cross-functional collaboration

Bid preparation

Education

Bachelor's or Master's in CS/Software Engineering

Tools

SCADA/EMS/GMS/DMS/OMS

IT/OT integration

3rd party system integration

IT security

Job description

Global Technical Specialist

Location: Bengaluru, Karnataka, India Job ID: R0104935 Date Posted: 2025-09-30 Company Name: HITACHI ENERGY INDIA LIMITED Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: No

The opportunity:

We are seeking a highly motivated Technical Support Specialist with experience in SCADA/EMS/GMS/DMS/OMS Solutions including analytics and IT/OT integration. The right candidate will be responsible for strategy and design of the technical solutions in the sales opportunities.

How you’ll make an impact:

• Responsible for qualifying new opportunities by using analytic and diagnostic skills to match user requirements to Hitachi Energy Network Control Solutions
• Perform presentations and demonstrations of the solutions
• Responsible for the design of the technical solution offered to the customer
• Participate in bid preparations
• Take ownership for the development of demo scenarios for customer demos, workshops and proof of concepts
• Develop a deep understanding of customer challenges and needs through customer visits and meetings with a diverse range of existing and potential customers.
• Being a professional and self-motivated driver to understand the client’s business needs, and do the mapping of their requirements with our solution portfolio in a competitive market environment
• Work with virtual teams in multi-cultural environments
• Ability to make the complex simple and show creativity in your approach to problem solving
• Being an analytic team player with the ability to lead and follow as need requires.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor’s or master's degree in computer science or software engineering
• At least 5 years of experience with an electric utility working with IT/OT integration and/or with a system integrator working with integration and analytics in the utility domain.
• In-depth understanding of the use of advanced applications within the electric utilities
• Broad IT/OT knowledge with experience in 3rd party system integration and IT security
• Excellent writing and presentation skills

Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Experience Level Mid Level